Academic Success Coach Job at Bryant & Stratton College
The primary function of this role is to build a personalized relationship during the Online Education enrollment process. The success coach ensures that academic enrollment steps are completed. Enrollment steps may include high school verification, transcript evaluation, orientation and session attendance. Additionally, this person uses experience and knowledge of coaching philosophies to ensure successful student transition and that college policies for enrollment and registration are followed. This is NOT a remote position.
Essential Duties and Responsibilities:
- Provide excellent customer service and support to students.
- Respond timely, empathetically and accurately to student inquiries and coach students to develop skills related to time management, follow through, and goal achievement. Focus on addressing concerns with urgency. Develop action plans for success related to first term retention.
- Work in partnership with Admissions Representatives, Financial Aid Advisors and Instruction Team to ensure that students are coached and guided closely through the enrollment process.
- Maintain regular and consistent direct and proactive contact with students through calls, emails, and other contacts. Overcome student objections to ensure continued persistence through the enrollment process.
- Prepare/maintain accurate records and ensure proper documentation in the CRM databases. Complete all paperwork in a timely manner.
Key Competencies and Skills:
- High level of interpersonal, verbal and written communication skills
- Listening skills
- Demonstrates ability to solve complex problems with creating effective and innovative solutions
- Ability to collect, interpret and analyze data
Qualifications:
- Bachelor’s degree from an accredited institution
- Two-three years experience in customer service and sales
- Internet savvy, proficient with Microsoft Office products
- High volume phone contact.
Preferred qualifications:
- Master’s degree
- Experience with Banner
Bryant & Stratton College is an Equal Opportunity Employer
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