Are you your client and team's go-to problem solver? Do you find creative ways to leverage technology that enable your organization to scale support while still making your accounts feel loved? Do you enjoy learning about customer's businesses and then finding innovative ways to help them grow with your company's solutions? Are you a detail fanatic, who's obsessed with KPI's that enjoys a reputation for getting things done no matter what? Are you looking to join and build a team that makes work fun?!

The Rockbot team helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in real-world spaces. We are technologists, music lovers, and content creators all focused on producing the most amazing customer experience possible - and we're having a great time doing it!

We're on a rocketship and expanding our business rapidly - reach out to jump aboard!

You will:

• Manage a strategic selection of Rockbot's key enterprise accounts at both the executive and operational levels
• Drive product utilization and expansion through onboarding, training and hands-on support through the lifetime of each client account
• Serve as your team's primary point of escalation to ensure customer satisfaction, retention and growth
• Analyze product performance data to discover key insights, develop new strategies and pitch clients on new areas of opportunity via regular business reviews
• Hire and oversee a team of customer success managers (CSMs); assuming responsibility for their individual growth, goal-setting, performance and quota attainment
• Chart, support and measure your team's account expansion and performance

You have:

• Managed and developed enterprise client partnerships for major brands
• Consistently overachieved in product adoption and quota attainment
• Built strong client relationships with executives and within different levels of management
• Analyzed large data sets to uncover key campaign performance insights and developed new strategies to upsell clients on new products
• Presented comprehensive campaign performance analyses and identified opportunities to drive incremental revenue, consistently growing book of business revenue month-over-month

About Rockbot:

Rockbot is the first streaming platform to seamlessly combine TV, Music, and Digital Signage into one simple interface enabling businesses of all sizes to easily control their guest experience. We power in-location media for dozens of industries such as fitness, retail, hotels, restaurants, major airports and SMBs everywhere. Rockbot is backed by Google Ventures, Detroit Ventures, Universal Music and other leading investors

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The compensation band for this role is $90K to $147K, plus equity, and benefits for all team members. In addition to base salary, this role will be eligible for a variable bonus based on KPIs and goals.

Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.