Activar is hiring a Customer Account Manager for our Bloomington, MN location. This is a direct hire position offering a comprehensive benefits package, excellent training, inspiring management, and strong team environment. The shift will be Monday - Friday, 7:30am to 4:00pm for the first six weeks and then the regular shift will be 9:30am to 6:00pm. Earlier shifts are offered as they open up. Strong performance will be rewarded.

The Customer Account Manager will provide outstanding service acting as the primary point of contact for business customers regarding Activar's products and services. This role will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in Activar's products and services.

Customer Account Manager Responsibilities and Duties

• Handle high volume incoming email and telephone inquiries.
• Work to develop and build ongoing customer relationships; ensure a continued level of excellence within customer service while maintaining a balance between company policy and customer benefit in decision making.
• Continually maintain working knowledge of all company products, capabilities and promotions. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Manage time effectively, meet personal goals and work in collaboration with other members of the team including purchasing, sales, and production staff.
• Receive inbound sales calls and incoming faxed or emailed quote requests from existing customers. Determine customer requirements and expectations in order to recommend specific products and solutions.
• Manage customer service related activities, including customer escalations/complaint resolution, by working closely with sales, operation and credit teams.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Handle confidential information with discretion.
• Adhere to all company standards and policies.
• Maintain a clean and orderly work area.
• Conduct himself/herself in a professional manner in accordance with company guidelines.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional Customer Service skills and proven ability to perform in an unpredictable, fast-paced environment.
• Strong phone etiquette skills, verbal communications, grammatical and professional business skill sets.
• Strong organizational skills to manage multiple tasks with attention to detail.
• Effective communication, interpersonal, and organizational skills.
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
• Ability to execute in a rapidly changing fast paced environment that requires strong team work.
• Advanced computer skills with experience with Microsoft Office applications and the capacity to learn new systems.

EDUCATION AND EXPERIENCE:

Required:

• 2 or more years of experience in a customer service role, inside sales experience a plus

Preferred:

• Associate's or Bachelor’s Degree in related area

Benefits

Medical, dental, vision, generous time off, 401(k) with employer match, tuition reimbursement, and more!

Activar (www.activar.com) is a medium-sized manufacturer headquartered in the twin cities. We are a family-owned business that believes in profitable growth, prudent asset management, and ensuring sustainability. We have a talented team with a continuous improvement mentality and customer service focus. Our mission is to help make the lives of our customers a little easier and ensure that we are in business 100 years from now. Activar manufactures business products under four divisions -- Construction, Industrial, Plastics, and Technology Products. This is an opportunity to join an established stable company in a progressive environment.

Job Type: Full-time

Pay: Up to $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your expectation for a starting hourly wage?
• Are you able to work Monday - Friday, 9:30am to 6pm? If not, what would be your preferred shift?

Education:

• High school or equivalent (Preferred)

Work Location: In person

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