The Account Representative provides courteous, knowledgeable, and efficient phone assistance to our dealers. We are needing someone with above average customer service to answer inbound calls from past, potential, and existing dealers. Responsibilities will include reviewing customer operational and internal processes, website support, answering emails and phone calls.

Qualifications/Skills:
Education and Experience

• 1-2 years’ experience in customer service or a call center role.
• Excellent Customer Service and Phone Etiquette Skills
• Time management and multitasking skills.
• Knowledge of Microsoft Office tools specifically Outlook, Excel, Word

Duties & Responsibilities:

• Inbound/outbound phone calls with existing dealers
• Email communication and follow up
• Responsible for Customer satisfaction - Assist with resolving dealer questions and needs in a timely manner.
• Any additional duties assigned from time to time

Employee benefits and earnings:

• This is position salary range is between $38,000-42,000 DOE
• Full Coverage Health Insurance
• Company 401K Match
• Life Insurance (Basic and Voluntary Life)
• Open & Flexible Vacation Policy (including Sick leave)
• Generous Leave Benefits: medical, maternity, paternity, and personal

Who are we?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.

We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

In this role, you’ll be working with our Level 5 brand who is a full-service marketing agency specializing in the RV, Marine and Powersports industries.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.