DESCRIPTION

The Follow-Up Support role is responsible for providing high level office support to include answering multi-line telephone, copying, scanning, filing, data entry, and handling incoming correspondence.

RESPONSIBILITIES

· Be able to identify different types of hospital documentation including, but not limited to, medical records, UB-04s, EOBs, Itemized Bills, Hospital Account notes, appeal letters, and denial/approval letters.

· Utilize technology to obtain work assignments and to communicate with other employees in a clear and concise manner.

· Utilize provider systems to obtain necessary documentation for case files based on requests from employees.

· Prepare and assemble closed files for shipment to offsite facility in accordance with office classification and identification rules.

· Perform general office duties such as typing, scanning, operating office machines, and sorting documentation.

· Identify and communicate appeal deadlines to appropriate staff.

· Open, scan and upload incoming correspondence and documentation to Quantum Appeals within 24 hours of receipt. Follow-ups must be given to the appropriate employee working the file in accordance with office mail handling policy.

· Handle rush and high balance cases in accordance with office policy.

· Follow all HIPAA guidelines.

REQUIRED QUALIFICATIONS

Associates or technical degree; or one to two years related experience and/or training; or equivalent combination of education and experience.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

• Comprehensive Medical, Dental, Vision & RX Coverage
• Paid Time Off, Volunteer Time & Holidays
• 401K with Company Match
• Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
• Tuition Reimbursement
• Parental Leave

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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