Responsibilities

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Create, maintain, and enter information into databases.
• Use computers for various applications, such as database management or word processing.
• Database user interface and query software — Microsoft and Google.
• Enterprise resource planning ERP software — Microsoft Dynamics GP.
• Video conferencing software — Cisco Systems Webex; FaceTime; Google Meet; LogMeIn GoToMeeting
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Answer telephones to direct calls or provide information.
• Discuss account status or activity with customers or patrons.
• Greet customers, patrons, or visitors.
• Refer customers to appropriate personnel.
• Execute sales or other financial transactions.

Qualifications

• English and Spanish Language — Knowledge of the structure and content of the English and Spanish language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Near Vision — The ability to see details at close range (within a few feet of the observer).
• With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
We are following CDC guidelines.

Language:

• Spanish (Preferred)
• English (Preferred)

Work Location: In person

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