Job description

POSITION: ADMINISTRATIVE ASSISTANT / RECEPTIONIST

Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby area. Frequently assists with administrative tasks as may be assigned..

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities may include the following:

• Answers incoming calls in a courteous and professional manner.
• Records accurate messages, and ensures careful delivery to recipients.
• Directs inquiry calls to the appropriate department or person.
• Greets customers as they enter the office warmly, and with enthusiasm.
• Directs visitors to the appropriate department or person.
• Adds notes to the Customer Relations Management database
• Inspects all copy machines and printers daily upon arrival for paper and toner cartridges/functionality
• Works with accounting, title, and other office staff to provide basic clerical support; these tasks include making and collating copies, stapling, clipping, and assembling document packets, assisting with calling in lunch orders, and other tasks as may be assigned by management
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform essential functions.

Desired Education:

(Minimum) GED

Related Field(s) of Study:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

Preferably a minimum of 1 year of customer-service-related work

Previous Customer Service or administrative experience in a high-volume environment desired. Strong organizational skills and interpersonal skills required.

Certificates and Licenses (preferred):

o Valid Driver’s License

Computer Skills:

Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.

Environment Demands:

Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees. Sitting for extended periods (but with frequent breaks).

Verbal and Writing Ability:

Ability to read and comprehend written instructions, correspondence, and memos, and to write intelligent, structured responses where needed.

Math Ability:

Ability to add, subtract, multiply, and divide.

Accountability at All Levels

Taking ownership of our actions and our decisions allow us to grow as individuals and support each other as a team.

Commitment to Continuous Improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Team Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Charlotte, NC 28262: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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