About Veterans Integration Centers: Incorporated in 2005, the VIC is a 501(c)(3) nonprofit in New Mexico and is recognized as an experienced and respected community leader. The VIC is a vital resource for Veterans and their families in New Mexico providing a multitude of services including multiple housing assistance options, peer support, food and nutrition, and case management services to Veterans, their families, and the community.

Essential Job Functions:

• Answers telephone calls and coordinates messages with appropriate VIC staff member
• Provides information on programs or services to clients and guests by phone, email and in person, directing them to the appropriate staff
• Conduct initial screening and interviews to determine eligibility for services; collect required documentation In Accordance With policies and procedures
• Coordinate for transport of Veteran or Family to VIC offices with in-house assets or community service providers, as necessary
• Use non-judgmental approaches to discussions and problem-solving for high-barrier individuals including criminal histories, mental illness or personality disorders
• Assemble files for eligible applicants and submit to the Program Manager for review and referral to appropriate case managers
• Refer ineligible Veterans to appropriate community programs and services through knowledge and experience in community programs
• Schedule and conduct client interviews via telephone or web-based tools
• Orders and receives facility & program supplies for staff in accordance with purchasing protocol
• Arranges maintenance for major office equipment such as the copier and the printer. This includes liaising with the vendor when such equipment is malfunctioning and making sure the equipment is thoroughly stocked with paper, toner, etc.
• Work independently, and as a team, to achieve programmatic goals and objectives
• Excellent customer service skills
• Detail-oriented with excellent organizational and time management skills
• Excellent interpersonal and written communications skills
• Evenings may be required (with advance notice)
• Preform other duties as assigned

Minimum Qualifications

• One (1) to two (2) years of education that prepares you for the responsibilities of the position
• Two (2) or more years of customer service experience
• Proficiency using MS Office and Windows OS

* Experience may be substituted in lieu of educational requirements

Preferred Skills

• Bi-lingual a Plus; Two (2) or more years of college or education
• Experience in community outreach with vulnerable populations
• Knowledge or training in behavioral health challenges including mental illness, domestic violence, & addictive behaviors
• Familiarity with different ethnic and cultural groups
• Intermediate or advanced computer skills using MS Office and Windows OS

KNOWLEDGE, SKILLS & ABILITIES

Client-Focused

• Empathize with homeless Veterans and families while determining eligibility for VIC and other community resources to help meet their needs
• Respect the needs of those in poverty and the difficulties in reaching out for assistance
• Attend formal and informal, in- and out-of-state, training on mental health, crisis intervention, advocacy and other topics that enable you to perform your duties

Judgment and Decision Making

• Evaluate conversations and determine eligibility for programs, needs, and services
• Use ethical, honest and logical judgment when making recommendations for enrollment of Veterans or Families into VIC programs and services

Communication

• Communicate effectively both orally and in writing
• Convey the mission of the VIC and the need of at-risk and homeless Veterans & Families
• Track and maintain written records and reports of work and outreach efforts

Technical Skills

• Understand federal, state and local social services and assistance programs including financial, housing, nutrition, medical and mental health
• Adhere to HIPPA and PII guidelines and safeguard information of clients

Teamwork

• Participate in community meetings that use a collective approach to problem-solving
• Manage individual workload and provide support to team members when needed

PHYSICAL REQUIREMENTS

• Constant: Communicate with difficult clients
• Frequent: Record information, personal data and interpret government documents
• Frequent: Drive safely and recognize hazards
• Occasional: Work in difficult weather and environments
• Occasional: Travel over 24 hours for work-related events and training

ADDITIONAL REQUIREMENTS

• Valid US Driver License, Proof of Current Insurance, Use of Reliable POV
• Clean Motor Vehicle Driving Record – no more than 2 moving violations or license suspension in the past 3 years

* Criminal History does not automatically exclude applicant form potential hiring

WORKING CONDITIONS

Indoor: 70% - Office environment zOutdoor: 30% - All weather conditions and variable temperatures

Job Type: Full-time

Pay: $14.00 - $15.25 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We follow the NM Public Health Order in place. Staff are supplied masks, hand sanitizer, and are encouraged to stay home if feeling unwell

Work Location: In person

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