The Highland River Group is looking for engaging, customer focused, positive Administrative Assistants to join our team.

This position works in our vibrant Ashley retail and outlet store located at 5157 W Main St., Kalamazoo, MI 49009. Administrative Assistant Care team members are essential members of our extended Highland River organization assisting our store, sales, customer service and warehouse teams with all administrative tasks and processes necessary to sell high-quality furniture and bedding to customers throughout Western Michigan. Our Administrative Assistant team members ensure seamless administration of the necessary steps in the “purchase through delivery” sales process involving our customers, sales team members and distribution center staff. This essential role requires dedicated team members who enjoy working with people and specialize in being efficient. The position requires someone who can pay attention to critical details while working in a fast-paced, multi-task filled, retail work environment.

Key Responsibilities Include:

• Provide exceptional assistance to our retail store guests
• Support team members, and managers
• Complete regular, daily scheduled reports
• Maintain office and sales records as needed
• Process daily orders
• Answer and direct phone calls
• Ensure filing processes and systems are maintained
• Writing and distributing emails, correspondence memos, letters, and forms
• Monitor and order office supplies as necessary
• Accomplish other duties as needed

Requirements for Success:

• Ability to have fun
• A high school diploma or equivalent is required
• Good interpersonal / customer service communication skills
• Prior retail customer service / administrative experience is preferred
• Self-starter, the ability to work independently and as a contributing team member

The Highland River Group offers our valued Teammates:

• Competitive Pay
• Fifteen (15) Annual Paid Time Off Days (some immediately available with restrictions),
• Health, Dental, and Vision Benefits, available on the first of the month following hire date - 70% of the premiums are paid by Highland River.
• Life and AD&D Insurance - 100% paid by Highland River.
• Short Term Disability - 100% paid by Highland River.
• 401 k plan – eligibility at 90 days with immediate vested Highland River match
• Employee Furniture and Mattress Discounts - starts right away
• Employee Assistance Program - starts right away
• Professional Development Program - starts right away
• Promotions from within & much more

About the Highland River Group:

The Highland River Group is a third-generation, family-owned and operated retail furniture business, dedicated to Our Vision which drives everything we do.

Our Vision is “Be the Difference.”

Those words explain who we are and why we exist.

• It’s our call to action that drives us every day.
• It’s the DNA that steers our strategy.
• It’s our competitive advantage.
• It’s the magical glue that binds us with our customers, employees, business partners, and community.

What does “Being the Difference” mean to our communities?

For more than 25 years, we’ve taken pride in offering our communities comfortable, livable furniture and mattresses at affordable prices. But we’re especially proud of our community service. Giving back feels great!

Our signature effort is Hope to Dream, where your mattress purchases help us provide beds to needy children. We also salute our active-duty military and veterans with an annual breakfast honoring them, Walls of Honor at each of our stores, and challenge coins. You’ll also see our team members helping at a wide variety of community events. Say hello when you spot us!

Better yet, join in, because you can Be the Difference, too! We are always looking for talented, dedicated team members who are wanting to make a difference in their lives, their communities, and the people around them.