The purpose of this classification is to supervise administrative operations of a specific process, unit, or function within an assigned division/department.

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining and completing employee performance appraisals; conducts interviews and makes hiring recommendations; coordinates staff training.

Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise.

Supervises administrative operations of a specific process, unit, or function within an assigned division/department; oversees and coordinates unit projects and activities; monitors status of projects/workflow to ensure quality, troubleshoot problem situations, and ensure timely completion of work; coordinates communications and conveys information among unit personnel; coordinates, conducts, or attends staff meetings to review department plans, progress, budgets, and other activities; conducts special projects as needed.

Consults with department/division management or other officials to review unit operations/activities, review/resolve problems, receive advice/direction, and provide recommendations; coordinates work activities with those of other divisions/departments, contractors, consultants, outside agencies, or others as needed.

Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations.

Assists in developing, updating, and implementing policies and procedures for assigned unit/department; evaluates efficiency and effectiveness of department operations, methods, procedures, and use of resources; recommends policy changes to enhance workflow; implements operational improvements or organizational changes as needed.

Oversees and assists with processing of a variety of documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; maintains computerized and/or hardcopy records.

Compiles and/or monitors various administrative and/or statistical data pertaining to unit/department operations; performs research and makes applicable calculations; analyzes data and identifies trends; summarizes data and prepares reports, graphs, and charts.

Supervises and performs customer service functions; provides information/assistance regarding unit/department services, activities, locations, procedures, timeframes, documentation, fees, or other issues; distributes forms and documentation as requested.

Responds to complaints and questions related to unit, division, or department operations; provides information, researches problems, and initiates problem resolution; resolves situations involving complex issues or upset/angry customers.

Supervises and assists with receipt of payments for various fees/services; records transactions and issues receipts; posts payments into computer; counts and maintains cash drawer; balances revenues and forwards revenues as appropriate.

Coordinates calendar activities for the unit/department; schedules appointments, meetings, conferences, hearings, or other activities; updates calendar on a regular basis and notifies parties involved of changes.

Monitors inventory of department/division equipment, vehicles, supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies.

Coordinates service/repair of equipment as needed; troubleshoots equipment problems and initiates requests for repair/maintenance; supervises and performs basic maintenance of computer system and general office equipment, such as backing up data or replacing paper, ink, or toner.

Prepares and submits budget documents for the assigned unit/area; monitors expenditures to ensure compliance with approved budget; approves purchase requests.

Processes payroll documentation; generates and distributes timesheets; reviews completed timesheets or time cards for accuracy and completeness; calculates hours work, verifies calculations, and researches discrepancies; forwards payroll documents for payment; maintains records of attendance, overtime, or leave time.

Conducts research of department files, court/legal records, database records, electronic data sources, hardcopy materials, Internet sites, or other sources as needed.

Types, composes, transcribes, prepares, or completes various forms, reports, correspondence, lists, charts, graphs, performance evaluations, schedules, workload assessments, purchase requisitions, credit card statements, budget documents, statistical reports, billing reports, sewer allocation reports, reimbursement reports, title applications, delinquent tax lists, collection notices, agendas, meeting minutes, legal documents, or other documents.

Assignment to Water & Sewer Department may include the following additional duties:

Supervises the billing process for Water & Sewer; supervises preparation of water/sewer bills, penalty/delinquent notices, cut-off notices, overpayment/deposit refunds, and related reports; supervises collection of payments for water/sewer services; supervises data entry of customer account information; prepares billing schedule; coordinates meter read schedule with field supervisor; supervises audits of computerized handheld meter reading devices; tests and implements new billing/collection procedures.

Supervises the meter reading process and field customer service for Water & Sewer; oversees activities to read meters using computerized handheld devices, upload data to computer, and post meter reading data to billing system; assigns work orders and new meter applications to personnel; maintains database of meter installations and sewer agreement allocations; recommends payment for sewer capacity purchases; supervises collection of required water samples and submits operation reports to environmental agencies.

ADDITIONAL FUNCTIONS

Performs general/clerical tasks, which may include making copies, sending/receiving faxes, updating department documentation, sorting/distributing incoming mail, or processing outgoing mail.

Provides assistance to other employees or departments as needed.

Performs other related duties as required.

High school diploma or GED; supplemented by college level course work or vocational training in business administration, bookkeeping, office administration, and personal computer operations; supplemented by four (4) years of experience and/or training that includes office management, supervision, budget administration, office administration, customer service, bookkeeping, record management, personal computer operations, and progressively responsible experience in specific area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
May require possession and maintenance of valid State of Georgia driver’s license.