Reports to Adoptions & Retail Supervisor. Works closely with Animal Care Department and Volunteers

Responsible for providing quality customer service and ensuring good placement for our shelter animals

Essential Job Functions:

Client Services Duties

• Represents the APL in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization
• Provides prompt in-person and telephone customer service
• Actively solicits donations from clients, assists with accepting in-kind donations
• Generates revenue in retail sales through suggestive selling prior to completing transactions
• Actively promotes and markets APL animals and matches them to appropriate families
• Educates clients on responsible animal guardianship and animal care
• Conducts adoptions, provides adoption counseling/animal selection assistance, enters computer data, completes necessary paperwork and performs follow-up services
• Assists clients seeking lost or adoptable animals
• Actively promotes the APL programs and events to clients, volunteers, and staff
• Participates on committees and special projects as assigned
• Keeps service desk areas orderly, stocked and cleaned following disinfection protocol
• Assists in the training of new staff/volunteers as assigned
• Promotes communication and cooperation between APL departments.
• Keeps up to date on organizational communications by either attending All Staff Meetings or reading the News Hound.

Care of Shelter Animals

• Keeps Supervisor and Animal Care Department informed of animal behavior, health or concerns
• Maintains accurate kennel and computer records
• Performs Closing Supervisor duties as assigned
• Performs daily cleaning of public areas
• Stocks areas and spot-cleans kennels and public areas throughout the day
• Informs supervisor of special needs cases for potential public relations or direct mail pieces
• Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
• Performs euthanasia as assigned
• Ensures animals are treated with a Fear Free approach in the shelter, at offsite events, and as they transition into their new homes

Performs Other Duties as Assigned Qualifications

• High school diploma or equivalent
• Associates degree in business, communications, Retail, or related field desirable
• Internal applicants currently in good standing
• Must possess an Ohio’s driver’s license with an insurable driving record

Knowledge/Skills/Abilities

• Ability to work in a fast-paced environment with a variety of people
• Ability to use a computer, working in a windows environment
• Ability to read and understand instructions
• Knowledge of animal breed, behavior, and handling
• Knowledge of animal health, able to identify illness helpful
• Ability to prioritize and perform duties efficiently and effectively with an adequate amount of independence
• Euthanasia certified or the ability to become euthanasia certified within 6 months of employment; willing to perform euthanasia
• Committed to maintaining the Cleveland Animal Protective League’s high standard of animal care and mission to foster compassion and end animal suffering. * Fear Free Certified or must become certified within six months of hire * Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another.

Working Conditions
Work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, high noise levels, zoonotic diseases, and cleaning agents. Subject to animal bites and scratches. The person in this position needs to be able to stand for up to 10 hours per day and regularly operate a computer, telephone, and other office equipment (i.e. calculator, copier, fax machine, and printer). Constantly positions self to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.). Frequently moves animals through the shelter on leash or using other safe restraint and animal handling equipment, into and out of cages in the shelter, into and out of shelter vehicles. Must be able to detect and recognize animal behavior that is potentially dangerous. Must be able to perform physical work such as scrubbing, mopping, bending, lifting, walking and standing and lifting up to 50 pounds with assistance. Constantly communicates with staff members and volunteers who have inquiries about their job responsibilities and animal needs and must be able to exchange accurate information in these situations. Must be able to modify schedule to meet the APL’s operational needs.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Cleveland APL Employment Opportunities
https://clevelandapl.org/about-us/employment/

Applying online
https://clevelandapl.org/employment-application/

Applying via standard mail
Send resume and application to:

Cleveland Animal Protective League
ATTN: HR Manager
1729 Willey Avenue
Cleveland, OH 44113

Application Form (PDF format)
https://clevelandapl.org/wp-content/uploads/2013/07/APL-Application.pdf

Applying via e-mail:
Copy/paste resume into email body OR attach in a Word or PDF document. Enter position applied for in the email subject line.

EEOC: The Cleveland APL is an equal opportunity employer and is looking for diversity in qualified candidates for employment.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Experience:

• Animal handling: 1 year (Required)
• Retail sales: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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