After Sales Support/Client Support - TEMP Job at Richemont
Reference Code: 89545
After Sales Support/Client Support - TEMP
Richemont
Fort Worth, TX, US
Fixed Term
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Richemont is an international luxury goods holding company that designs, manufactures, distributes and sells premium jewellery, timepieces, leather goods, writing instruments, fragrances and ready to wear fashion.
Our valued Maisons encompass several of the most prestigious names in the luxury industry including Cartier, Van Cleef & Arpels, IWC Schaffhausen, Jaeger-LeCoultre, Officine Panerai, Piaget, Vacheron Constantin, Montblanc, Alfred Dunhill and Chloé.
After Sales Support TEMP - Fort Worth, TX
JOB MISSION
The Client Support Center Brand Ambassador is responsible for delivering an exceptional after-sales service experience to our valued retail partners by responding to clients’ needs via phone, email and fax. The ideal candidate will be fluent in both English and Spanish, have outstanding customer service and communication skills, a drive for quality results and be committed to meeting deadlines. Equally, the candidate will be resilient and adaptable while promoting a positive and professional culture.
The core-roles (including but not limited to) are as follows:
- Manage luxury brand after-sales email boxes
- Handle inbound calls and support outbound campaigns
- Build lasting relationships by delivering first contact resolution
- Process cost estimate approvals and spare parts orders
- Manage factory, intercompany and B2B communication
JOB PROFILE
Requirements:
- Excellent verbal and written communication
- Sound problem solving skills which demonstrate a high level of emotional intelligence
- Quick learner that this able to thrive in a fast paced, multi-tasking environment where continuous improvement and client centricity are a must
- Exceptional interpersonal skills
- Flexible and available to work a Monday thru Friday 8am to 5pm schedule. Over time may be required at some point as business needs dictate.
- Strong Proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, Outlook)
- SAP knowledge is a plus
- Hybrid work 3 days in the Fort Worth office and 2 days from home.
#Richemont #WeCraftTheFuture
CONNECT WITH US
Quick links
- Our History
- Home Page
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.