Essential Duties and Responsibilities:

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Handle incoming telephone calls from customers.

• Take verbal purchase orders, up selling when possible, or soliciting additional purchases by communicating promotions or specials.
• Enter verbal, faxed or EDI generated purchase orders in system.
• Verify customer shipping information is accurate.
• Determine if customer meets prepaid freight requirements.
• Assist customer with product related questions.
• Make follow up calls when additional information is needed from other sources.
• Support and interface with field sales personnel.
• Assist and direct customers with order discrepancies, shipping errors or questions in a timely and accurate manner.
• Communicate special customer needs to purchasing, production, engineering or shipping.
• Keep filing updated for research accessibility.
• Assist co-workers attending to customer needs.
• Run backorder reports; make sure orders are shipped in a timely manner; verify old orders and cancel when needed in JDE.
• Allocate and release orders on or before release dates.
• Provide ongoing training on product and procedures.
• Keep accurate notes and call logs.
• Provide basic technical support for customers.
• Keep customers informed of part changes.
• Follow ISO and all other applicable procedures and company policies.
• Perform other duties as required / needed.

Qualifications / Requirements:

• Minimum 2 years relevant experience (customer service / sales) in a professional setting.
• AA Degree – may be substituted year for year with applicable experience
• Typing: 50 wpm with minimum errors.
• Working knowledge of Microsoft Office – Word, Outlook & Excel.
• Working knowledge of Salesforce or equivalent CRM software.
• Working knowledge of JDE or the ability to learn JDE within 3 months.
• Ability to effectively present to both large and small groups, customers and co-workers, using tact and diplomacy.
• Ability to write correspondence using correct grammar, spelling and punctuation.
• Ability to communicate in an articulate manner.
• Ability to establish and maintain interpersonal business relationships with customers, vendors and co-workers.
• Must be organized with the ability to prioritize a heavy workload.
• Ability to assess customer needs, meeting quality standards for services, evaluation of customer satisfaction, and actively seeking ways to help people.
• Ability to demonstrate logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to comprehend verbal and written instructions and retain the information.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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The employee is regularly required to sit, walk, stand, talk, and hear. The employee is frequently required to use their hands and fingers to handle or feel and reach with hands and arms. The employee occasionally required to stoop, kneel, or crouch and occasionally required to lift and/or move up to 25 pounds, Specific vision ability required by this job includes close vision. Extended keyboarding at times.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Job Type: Full-time

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