Aircraft Load Agent - NAS Job at Delta
Bahamas, Nassau
Airport Customer Service
29-Nov-2022
Ref #: 18637
How you'll help us Keep Climbing (overview & key responsibilities)
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
As a Delta Air Lines Aircraft Load Agent, you will act as a lead agent responsible for ensuring the safe and proper loading/offloading of baggage and cargo.The Load Agents are accountable for ensuring the correct weight and balance recording, on-time departures, safety, security, and customer service delivery.
As an Aircraft Load Agent, you will perform a variety of the duties below according to your functional work area assignment; however, in certain stations and under certain circumstances, employees may be required to perform all functions.
This position is awarded to the most qualified individual, as determined through a selection process, and is not awarded based on seniority.
Summary of responsibilities (not comprehensive of all tasks):
- Functions as a multitasked worker who is an effective team motivator.
- Forms a solid game plan for IROP recovery and makes quick, sound decisions.
- Demonstrates a keen ability to solve problems and possesses the dedication to provide excellent customer service.
- Lifts, loads, unloads and transports baggage, mail, and cargo to and from aircraft.
- Operates ground support equipment (tugs, conveyor belts, and tow tractors).
- Efficiently coordinates with internal resources while working under time constraints to dispatch flights safely, securely, and on time.
- Outdoor work in varying climate conditions is required.
- Practices safety-conscious behaviors in all operations processes and procedures.
What you need to succeed (minimum qualifications)
- Embraces diverse people, thinking, and styles.
- Consistently makes safety and security, of self and others, the priority.
- High School diploma, GED, or High School Equivalency.
- Must be at least 18 years of age.
- Must have a valid drivers license.
- Must be proficient in English.
- Possess basic computer skills.
- Should project a professional image.
- Must successfully complete relevant training classes.
- Have strong verbal communication skills.
- Should have excellent oral and verbal communication skills and be able to comprehend detailed job instructions.
- Ability to frequently lift bags or items weighing up to and including 50 pounds.
- Ability to occasionally lift bags or items weighing between 50 and 70 pounds.
- Occasionally support in aircraft cabin cleaning duties
- Perform all other operational duties assigned by supervisor or manager, including support in the Baggage Service Office or coordinating with Bahamas Customs and Immigration.
- Must be able to drive and safely operate cargo loader and baggage tug, as well as tow tractor when required to dispatch aircraft.
- Must have a valid driver's license.
- Should be able to work under pressure and time constraints necessary to dispatch flights on time.
- Occasionally support in aircraft cabin cleaning duties.
- Perform all other operational duties assigned by supervisor or manager, including support in the Baggage Service Office or coordinating with Bahamas Customs and Immigration.
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.
- Pass a pre-employment drug test.
- Pass a pre-employment background check
- Be authorized to live & work in the country you are applying to.
- Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
- Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
- Demonstrates that privacy is a priority when handling personal data
What will give you a competitive edge (preferred qualifications)
- Previous ramp operations experience is preferred.
- Typing/computer skills are strongly preferred.
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