Menlo College

Atherton, CA

Alumni Welcome Center Manager

Reports to: Associate Director of Marketing and Alumni Relations

Location: On-site

Position Type: Full-time, 12-months

Compensation: Commensurate with experience

Salary Range: $65,000 – $70,000

Application Deadline: Open until filled.

Are you an exceptionally organized person with retail experience who likes to stay busy? Do you bring a customer service mindset to all that do? Do you have a knack for both interior and graphic design? If so, you may be a perfect fit for the Menlo College Alumni Welcome Center!

Position Overview

Menlo College’s first Alumni Welcome Center Manager will be responsible for the day-to-day operations of the alumni office, which includes a campus store. The alumni office is the hub for alumni communications and events at the College and is part of the institutional Advancement team. The campus store carries branded clothing and merchandise both online and on site. This position reports to the Associate Director of Marketing and Alumni Relations and manages several part-time student employees.

Typical Responsibilities

Advancement Team

● Provide leadership role in redesigning the look and functionality of office space.

● Assist with planning and execution for boutique fundraising and alumni reunion events.

● Respond to inquiries and requests from walk-ins, via email and over the phone.

● Log relevant information in CRM database

● Maintain stock and inventory for branded promotional items and marketing collateral.

Alumni Welcome Center

Marketing, Communications, and Promotions

● Establish a customer journey lifecycle and create customer personas to enhance marketing strategies.

● Present seasonal goals, campaigns, and communications which dovetail with marketing and communications goals.

● Establish and maintain a Center calendar including marketing, communications, promotions, and inventory purchase cycles.

● Prepare and implement a plan of execution to market the Center and store.

● Manage, promote, and host alumni events in collaboration with the Advancement team.

Administrative

● Hire, train, and manage student employees and assign daily tasks based on current needs.

● Maintain and update the Campus Store Guidebook with new and updated operational processes.

● Lead and design annual surveys to campus and integrate feedback from responses into an overall strategy.

● Manage vendor relationships and operational logistics, including tech support and maintenance.

● Organize all store operations from budgeting, purchasing, stock, and inventory to sales, reconciliation, reporting, and forecasting.

The Successful Candidate

● Demonstrates warmth, empathy, and authenticity in your work and with colleagues.

● Exemplifies advanced customer service skills.

● Is prepared to learn new things and readily adapt to change.

● Demonstrates cultural competency and responsiveness.

● Makes appropriate judgment calls during independent project execution.

● Possesses a high degree of integrity and respect for confidentiality.

● Adapts to old and new software and POS systems with ease.

● Has some flexibility to attend evening and/or weekend events.

● Carries strong knowledge, understanding of, and passion for higher education.

Desired Education, Skills, and Experience

● Bachelor’s degree in marketing, business, or related field.

● 3+ years of hands-on retail management and operations experience.

● 1+ years office or project management at a small business or non-profit organization.

● Prior experience with data entry and report preparation.

● Extraordinary attention to detail.

● Excellent written and verbal communication skills.

● Problem-solving and conflict resolution skills.

● Intermediate knowledge of Google Workspace.

● Demonstrated experience working with volunteers and temporary workers.

● Strong interior design or graphic design skills preferred.

● Previous experience in higher education or at a 501(c)3 a plus.

Physical Requirements

Lifting up to 40lbs, bending, and pulling equipment

Salary and Benefits

Salary commensurate with qualifications and experience. Eligible for benefits.

About Menlo College

Menlo College is a diverse and tight-knit community of exceptional, involved people. As a small, private, 501(c)3 organization, our mission is to ignite potential and educate students to make meaningful contributions in the innovation economy. We attract students from all over the world who are committed to learning, playing intercollegiate sports, starting and leading organizations, and making an impact in their communities.

Continuing an unbroken streak for more than a decade, Menlo College was named to The Princeton Review “2021 Best Colleges” list, a recognition given to only 12% of all colleges and universities in the U.S. In 2020, Menlo College was also ranked #11 in Money for Best Business Colleges in the U.S. Menlo College is designated as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American, Pacific Islander-Serving Institution (AANAPISI). Only 1% of all colleges and universities in the U.S. achieve this dual recognition.

The Menlo campus is located 30 miles south of San Francisco, in Silicon Valley – one of the world’s most entrepreneurial and innovative locations. Silicon Valley is renowned as an innovation incubator with exceptional opportunities for experience-based learning.

Application Process

Please apply with a cover letter and current resume. Submission of all application materials in an electronic format is highly encouraged. Applications will be reviewed on a rolling basis until the position is filled. Please email materials to:

Menlo College

Attn: Human Resources Department

1000 El Camino Real, Atherton, CA 94027-4301

or via email to hr@menlo.edu

Menlo College is an Equal Opportunity Employer with a strong commitment to diversity. All prospective Menlo College employees are required to satisfy a background check, as well as clearance annually for the operation of a motor vehicle on behalf of Menlo College. As we are an in-person campus, we require proof of full vaccination and a booster or approved exemptions for COVID-19

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Data Entry: 1 year (Preferred)
• hands-on retail management and operations: 3 years (Preferred)
• project management at a small business: 1 year (Preferred)

Work Location: In person

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