Ambassador Job at Thomas Health System
Job Summary
Provides a premier experience for all guests to WVU Hospitals. Proactively interacts with patients, family members, visitors, vendors, and staff to ensure that customers have a positive first impression, all interactions are meaningful, and needs are taken care of in a prompt and professional manner. Under general supervision performs a wide range of duties including transportation from vehicle to building entrance screening, escorting/transporting to department, badge retrieval, and discharge from hospital, waiting room oversight, and other support as needed.
Education
High School Diploma or Equivalent.
Licensure
Valid Driver’s License
Certification
Experience
Two years’ experience in a high contact customer service position preferred.
Computer/Typing/Math Skills
Basic
Job Specific Requirements
Ability to use common sense and highest level of customer services to carry out assignments.
Ability to deal with standardized situations with only occasional or minimal variables.
Ability to operate all types of automobiles and light trucks, both standard and automatic transmissions.
Demonstrates basic computer and office equipment skills.
Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics.
Excellent communication skills with a solid grasp of proper grammar and language.
Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization.
Excellent verbal and written communication skills and phone etiquette.
Experience in dealing with multiple demands simultaneously.
Ability to deal with people of varying personalities and temperaments.
Good time management skills.
Ability to take initiative to resolve immediate problems.
Ability to work independently and be able to research and problem solve by accessing resources and implementing actions.
Ability to utilize the computer to obtain information both internally and externally.
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