ANSWERING ANALYST (2134) TELECOMMUNICATIONS SOUTH BROADWAY Job at Lexington Clinic
SUMMARY:
The analyst works under general supervision to operate the central communications center so that all telephone calls and paging are processed promptly; serves as the “first line” in customer services and public relations. Maintains required records of special calls as directed by the supervisor; maintains accurate account of demographic information on all paged calls. Will also be required to enter a clinical message so physicians can properly document charts. Maintain positive work relationships with patients, family members over the phone. Must be compliant with HIPPA.
PREFERRED QUALIFICATIONS:
Formal training which will probably be indicated by a high school diploma or equivalent; ability to work in a high stressed environment; experience working with the public; to maintain composure when confronted with fast-paced and stressful situations; pleasant attitude; neat appearance; excellent communication skills; excellent telephone communication skills. Must have computer skills/experience, micro soft office suites preferred; data entry required. Some basic knowledge of medical preferred.
PHYSICAL GUIDELINES:
Physical guidelines include the ability to move, traverse, position self, remain in a stationary position and negotiate steps for up to eight hours per day; motor coordination and complete manual dexterity; articulate speech; visual acuity; ability to hear; good listening and memory skills
NOTE:
This document is intended to describe the general nature and level of work performed. It is not intended to act, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Attendance is an essential function of the job.
Lexington Clinic is an Equal Opportunity Employer (EOE)
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