DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.

As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.
Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. DeKalb CSB is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here.

APEX FRONT DESK – PROGRAM ASSISTANT

POSITION SUMMARY:
The DeKalb Community Service Board has an exciting opportunity for a Program Assistant position at our Clifton Springs location. The Program Assistant will support the APEX school-based program.

WORK HOURS:
Monday- Friday
8:00am- 5:00pm (Hybrid)

Under general supervision, the Program Assistant will perform a variety of general clerical duties in support of the daily functions of the APEX program including, but not limited to:

• Scheduling appointments
• Eligibility verification
• Answering multi-line phones and responding to requests immediately
• Appointment reminder calls
• No Show follow-up calls
• Maintaining program spreadsheet
• Ordering supplies for the program
• Interacting with clinicians to gather necessary information for reporting
• Protecting patients’ rights through strong adherence of HIPPA regulations
• Excellence in communication skills, both verbal and written

MNIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Professional front office etiquette
• Pleasant demeanor
• Ability to multitask
• Excellent communication Skills
• Organization skills
• Data entry skills
• Minimum of two years
• Previous experience with Electronic Medical Records
• Proficiency in computer program applications and basic office equipment
• Strong data entry skills with the ability to type a minimum of 45 wpm

PREFERRED QUALIFICATIONS:

• Prior experience working in a mental health environment
• Completion of a Medical Administrative Assistant program
• Experience with AVATAR electronic medical record software

ABOUT DEKALB CSB
The DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured. As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff. At DeKalb CSB you’ll discover a culture that strives to provide the right service, for the right person, at the right time!

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.

For more information visit www.dekcsb.org/careers
DeKalb CSB is an equal opportunity employer regarding disability under VEVRRA and ADA

As a part of the pre-employment process, the selected applicant will undergo an FBI Criminal History Records check, Motor Vehicle Report (MVR) check and drug screening. Direct Care positions may require Tuberculosis (TB) testing.

DeKalb Community Service Board participates in E-Verify (Company ID: 226305).

Our Mission: DeKalb Community Service Board strives to provide the right service, for the right person, at the right time.

Our Vision: The DeKalb Community Service Board envisions a community in which disabilities no longer limit potential.

Our Values:

• Providing inspirational leadership in marshaling resources to achieve our vision
• Being an industry leader in public sector service delivery
• Having talented and well trained staff that is client and mission focused
• Offering a full service continuum with a collaborative spirit
• Being the provider of choice, the employer of choice and the board of choice

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