GeBBS Consulting, a leader in Healthcare Technology solutions, has an immediate opening for an Application Support Engineer to support one of its major healthcare partners. This is a Direct Hire opportunity and is fully remote.

Position Description:

The Application Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications. The ideal candidate will have experience with BlueCard business with a drive to provide customer facing support for enterprise SaaS solutions. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of BlueCard and the healthcare industry to provide exceptional customer support.

What You’ll Get to Do:

· Provide in-house expertise for BlueCard business and guide tool creation and automation.

· Recognize and analyze problems of high complexity and communicate findings to customers and product development.

· Manage multiple requests with competing priorities.

· Conduct root cause analysis and correlation of other system and/or application problems.

· Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.

· Be driven to learn and understand the business problem as well as the product problem.

· Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce).

· Perform all job functions consistent with policies and procedures, including those which govern handling PHI and PII.

You’ll Bring these Qualifications:

· Prior experience in the healthcare industry, specifically with BlueCard is required.

· Bachelor’s Degree in Computer Science, Electronics, or another relevant field.

· 2 - 5 years of experience supporting a mission critical multi-tiered enterprise Application is highly desirable.

· Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences.

· Comfortable working in a fast-paced, changing environment.

· Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems.

· Strong knowledge of databases (preferably Oracle), understand schemas, database structures and ability to write and debug SQL queries.

· Experience with SOAP and WebServices is a plus.

· Job requires flexibility to provide 24x7 on call client support on rotational basis.

About GeBBS:

GeBBS Consulting has established itself as a leading technology and consulting partner for leading Health Plans, Hospitals, and many of the largest healthcare software firms. We are experts at mobilizing highly skilled teams and individual subject matter experts to assist deliver your projects on time and within budget.

Today’s healthcare industry is wildly complex and undergoing constant change. Our team of industry and technology experts will bring order to your mission critical projects and engage the necessary expertise to achieve successful delivery and completion.

Our core expertise includes:

Project / Program Management

Managed Care / Health Plan Systems

ACA / Mandates

Hospital: EMR / Clinical / Meaningful Use

HIM / Certified Professional Coders

GeBBS Consulting is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $125,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Application support: 4 years (Required)
• BlueCard (BCBS Program): 1 year (Required)
• Blue Cross Blue Shield (BCBS): 4 years (Required)
• Middleware: 1 year (Required)
• Relational databases: 1 year (Required)

Work Location: Remote

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