Dealership:

Ford of Latham

Appointment Setter/Call Center (Internet & Phone Sales)

Hours include: Mon-Thurs 11 am - 8 pm and every other Fri/Sat 8 am - 5 pm

The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls and schedule a sales appointment.
• Contact Internet Customers via email, phone, and text to schedule a Sales appointment.
• Follow up with Sales Department to determine if appointment was kept and the outcome.
• Ability to meet or exceed monthly goals.
• Other duties as assigned.

QUALIFICATIONS:

• Previous experience with sales or Telemarketing preferred.
• Experience in the following fields: phone sales, business development, customer service, highly preferable.
• Demonstrate a professional, enthusiastic, and friendly attitude with all potential clients/customers.
• First-class verbal, written and communication skills.
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
• Computer literate and ability to type.

WHAT WE OFFER:

• Aggressive pay plan with high earning potential
• Tremendous product & inventory
• Ongoing training
• Growth opportunities (we promote from within)
• Full benefits, including Medical, Dental, Prescription, Life Insurance, 401(k) etc.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.