APS In Home Supervisor I Job at Dept of Family & Protectve Svc
APS In Home Supervisor I
OVERVIEW
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the 27 million citizens of Texas.
APS In Home Supervisor I
APS Supervisor I - The position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients. The position interacts routinely with the Texas Department of Family and Protective Services, clients, representatives from organizations, and the general public.
OVERVIEW
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the 27 million citizens of Texas.
APS In Home Supervisor I
APS Supervisor I - The position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients. The position interacts routinely with the Texas Department of Family and Protective Services, clients, representatives from organizations, and the general public.
Essential Job Functions:
Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.
Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.
Evaluates unit performance through casereadings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.
Makes presentations and participates in community awareness and related activities to inform the public about the program.
Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues.
Performs other duties as assigned and required to maintain unit operations.
Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
Attends work regularly in accordance with agency leave policy.
Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
Knowledge Skills Abilities:
Knowledge of Texas laws relating to adult protective services.
Knowledge of gerontology, the dynamics of the aging process, and special problems of the aged and disabled.
Skill in investigating and resolving difficult abuse or neglect complaints.
Skill in establishing and maintaining effective working relationships.
Skill in effective verbal and written communication.
Ability to make sound judgments considering needs of disabled adults and the elderly.
Ability to organize workload among staff considering capabilities, limitations, organizational structure, and department policies/procedures.
Ability to operate basic office equipment including a personal computer.
Ability to work in highly emotion-filled environment.
Registration or Licensure Requirements:
None
None
Initial Selection Criteria:
Adult Protective Services Supervisor I: A master’s degree in social work from a college or university accredited by the Council on Social Work Education, or a master’s degree in gerontology, plus two years of full-time social work experience, one year of which was in dealing with problems concerning adult protective services*, (OR) A master’s degree from an accredited college or university that includes a minimum of 18 graduate semester hours of coursework in psychology, sociology, social work, family counseling, family relations, human development, counseling theory, group counseling, and related laboratory or practicum credits, plus three years of full-time social work experience, two years of which was in dealing with problems concerning adult protective services*, (OR) A bachelor’s degree in social work from an accredited college or university, plus three years of full-time social work experience, two years of which was in dealing with program concerning adult protective services*, (OR) A bachelor’s degree from an accredited college or university, plus four years of full-time social work experience, three years of which was in dealing with problems concerning adult protective services*, (OR) One year of full-time experience in the agency as an Adult Protective Services Specialist I.
Additional Information:
Requisition Number 557185
***Posting for current and former APS Employees Only***
Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
Requisition Number 557185
***Posting for current and former APS Employees Only***
Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
MOS Code:
There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here.
There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here.
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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