Job description

Area Director of Operations

NFC Amenity Management is looking for an Area Director of Operations for Concierge Services for our New Jersey/NYC market. The perfect match is an individual that has experience in Concierge Services in Residential Buildings and mult-unit management experience. This candidate will be responsible for successfully overseeing multiple residential property concierge operations, while maximizing client satisfaction and profitability.

Job Responsibilities:

• Develop and maintain strong relationships with our clients to ensure they are satisfied with the overall team performance and operations experience.
• Develop short-term and long-term financial and operational plans which support the overall objectives of the company.
• Monitor the performance of concierge services and Initiate corrective action when needed
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
• Establish and maintain a pro-active human resource function to ensure Concierge staff motivation, training and development, wage/benefit administration, and compliance with established labor regulations.
• Develop new programs that result in an increased level of client satisfaction and operational excellence.
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
• Reward employees who meet or exceed client expectations.
• Other duties as assigned.

Job Skills:

• Computer skills to include word processing, spreadsheet, and familiarity with specific property Management Systems (s).
• Ability to exercise excellent communication, presentation, organization, time management, and listening skills.
• Ability to successfully interact with all levels of customers and management.

Job Qualifications

• Minimum 3-5 years experience as a Concierge in a Residential Building or a Hospitality comparable industry
• 3-5 years of operations experience in a supervisory capacity.
• Possess a valid driver’s license and be able to drive to properties.

Compensation Plan

• Base salary starting at $60,000 plus performance bonus and travel allowance, for total compensation of up to $80,000
• Cell phone and lap top provided.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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