Area Team Coordinator Job at CBE, Inc.
Area Team Coordinator
CBE, Inc. is one of the nation’s leading distributors of digital video surveillance and point-of-sale systems. In addition to sales, CBE also installs and supports these systems, with technicians located throughout the United States.
We are currently seeking Area Team Coordinators to be based at our Montgomery, AL Headquarters in the Customer Support Department.
The Area Team Coordinator is responsible for responding to customer service requests via phone, email, and web portal in a courteous and prompt manner, documenting the service request details in the appropriate systems, and using proper reasoning and judgment to properly dispatch service technicians in the most efficient and effective manner.
CBE, Inc. is one of the nation’s leading distributors of digital video surveillance and point-of-sale systems. In addition to sales, CBE also installs and supports these systems, with technicians located throughout the United States.
We are currently seeking Area Team Coordinators to be based at our Montgomery, AL Headquarters in the Customer Support Department.
The Area Team Coordinator is responsible for responding to customer service requests via phone, email, and web portal in a courteous and prompt manner, documenting the service request details in the appropriate systems, and using proper reasoning and judgment to properly dispatch service technicians in the most efficient and effective manner.
Duties
- Receives phone calls, emails, and web portal requests from customers requesting site service, enters service request details into the appropriate systems, identifies the appropriate service technician based on availability and proximity to service site using GPS assisted systems, and dispatches technician to the site.
- Monitors and stays abreast of all technician response times and activities, documents service progress in all necessary systems, and communicates follow-up with the customer.
- Assists technicians in monitoring equipment inventory, places parts orders as needed to fulfill service requests, and coordinates with equipment maintenance and warehousing departments regarding equipment availability.
- Coordinates and monitors equipment upgrade and installation projects and maintains communication regarding project status with sales representatives, managers, technicians, and customers.
- Ensures that all systems information is complete, correct, and in accordance with established procedures.
- Establishes and maintains positive rapport with all salesmen, field service technicians, and customers.
Requirements
- Strong verbal and written communication skills, good speaking voice, excellent command of the English language.
- Intermediate computer skills to include MS Windows, Word, Excel, and Outlook with the ability to effectively learn and navigate proprietary service call management systems.
- Excellent multi-tasking capabilities with the ability to identify potential challenges in a timely manner and develop and implement appropriate resolutions.
- Experience working in a Tactical Operations Center (TOC) coordinating and tracking personnel and vehicles, and providing support using digitized maps and computer systems is a plus
- This is a 24/7 Service Center, weekend rotation for shift coverage is required.
- Flexibility in working varied shifts is a must.
- Occasional overtime may be required.
Excellent Benefits
- 401K/Profit Sharing
- Medical and Dental Insurance
- Life and Disability Insurance
- Vacation and Holidays
CBE, Inc. is the Video Security solution that provides quick customer turnaround, compatible equipment, digital security, and minimal downtime. Whether a convenience store, a doctor's office, a chain of restaurants or the unique small town shop, we customize technological packages for specific business management needs.
We accommodate our customers with a team of experts that will listen and access the unique business needs and build an equipment package to fit the requirements and budget. We provide timely installations, thorough training of employees and long-term maintenance and repair.
If you are interested in a high-energy environment and applying your unique skills to enhance our organization, we hope that you will submit your application for a prompt review.
INDCBE1
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