Napa Home & Garden, a dynamic home decor wholesaler, with its headquarters in Duluth, GA is searching for a driven, energetic team player to join our growing team. We provide sophisticated products for the home, selling to style-conscious retailers via a best-in-class shopping experience. Napa is well-recognized within the home décor industry, and is one in a family of highly regarded brands.

The Ecommerce Coordinator is an integral role in supporting our increasingly growing ecommerce division. The ideal candidate will be responsible for managing projects related to major ecommerce accounts such as Amazon, Wayfair, Home Depot and Zulily. This includes coordinating the info needed to reply to customer requests, order processing, creating and analyzing assortments for promotions, content management and actively looking for ways to improve our performance with these major accounts.

RESPONSIBILITIES:

• Provide timely support to prevent and quickly resolve problems with orders, products, sales initiatives, etc.
• Set up and maintain product data integrity and accuracy in customer portals or via rich content data sheet
• Coordinate information to complete customer requests and ongoing maintenance of customer accounts
• Handle day to day operations for customers by processing orders, managing inventory and communicating back orders
• Review product selection for promotional opportunities
• Analyze data and determine ways to improve account performance
• Support accounts to ensure accurate and complete master item listings, customer program forms, agreement renewals and other required internal forms
• Work with the warehouse team to update product availability, inventory visibility and pending or delayed shipments
• Manage assigned projects and collaborate with other departments
• Assist VP of Ecommerce with onboarding process of new accounts
• Ensure product content is fully optimized and follow up with appropriate departments to enhance product content as needed

QUALIFICATIONS:

• Bachelors degree in Marketing, Business or Fashion Merchandising
• 2-3 years of experience working with ecommerce retailers a must
• Content writing for home or gift products a plus
• Excellent Microsoft Excel skills, including formulas, V-lookups and Pivot Tables

• Understanding of platform algorithms and SEO optimization a plus
• Must be detail oriented and able to multitask
• Self-starter, problem solver, out of the box thinker

Position is primarily remote but will require monthly visits to Duluth office, as well as, tradeshows and customer meetings in our Atlanta showroom. Candidate is required to live in GA.

Please submit salary expectations.