Assistant Project Coordinator Job at BSI Solutions
Qualifications:
2+ years of experience with support desk. Provides full first-level 24/7 support over the phone and email for all team members as well as 3rd party vendors and remote users.
Includes troubleshooting, escalating, and resolving problems, generating and monitoring trouble tickets (via the incident management system) and serves as the single point of contact for all technology related issues.
Periodically participates in creation of knowledge articles.
High school diploma or GED.
Responsibilities:
- Basic knowledge of Project Management like an understand of the lifecycle of a project (e.g. what is a charter, what is a project plan, what are risks and issues, how to report KPI on a project, etc)
- Experience assisting Project Managers with day to day tasks
- Development of reports, presentations, and other visual status documentation relating to resource management and portfolio requests across projects
- Coordination and tracking of resource management and portfolio requests including, but not limited to contract and staff augmentation
- Maintain the resource management processes, workflows and provide updates to leadership
- Identify risks, blockers, gaps and bottlenecks within active recruitment pipeline and work with management on resolutions and status updates
- Interpret resource manager requirements for roles and assist, as needed, with recruitment process of potential candidates for IT roles
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
- Outstanding knowledge of MS Office.
- Strong knowledge of MS Excel( macros and reporting)
- Working knowledge of office equipment (e.g. optical scanner)
- Strong written and verbal communication skills
- Excellent organizational and time management skills
- Great customer service and interpersonal skills
- Friendly, service-oriented personality
- Keen attention to detail
- Problem-solving and basic troubleshooting skills
- Proficiency with common word processing and spreadsheet software
- Comfortable in a fast-paced environment
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