Assistant Service Center Rep Job at Savannah River Nuclear Solutions, LLC
Responsible for maintaining accurate data in the Human Resource Management System (HRMS) based on source documents provided. Accept ownership for effectively solving customer issues, complaints, and inquires. Keep customer satisfaction at the core of every decision and behavior.
Safety is a primary responsibility in each job performed. Obtain safety training, obey safety rules, and make safety an integral part of each task. Take the necessary steps to stop work if continuing the job is unsafe or will create an unsafe condition. Performs a variety of human resource and payroll functions to support active employees and retirees as follows: obtains client information by answering telephone calls and logging calls into a call logging system, responds to emails, gathers information and researches to respond to benefits and policy questions, determines benefit eligibility, and performs data entry into the Human Resource Management System (HRMS). Identify customers' needs, clarify information, research issue and provide solutions. Cite and provide basic interpretation of HR rules/policies, Benefit Plans, Tax regulations, etc. to resolve customer concerns/issues. Performs varied administrative and specialized tasks in support of the day-to-day administration of various employee benefits programs, such as group health and welfare, flexible spending accounts, savings accounts, retirement and disability. Ensures employees records are up to date by processing employee status changes in a timely fashion. Cultivate and maintain a thorough knowledge of the various employee/retiree benefit plans. Responsible for maintaining accurate and timely data in a variety of systems. Serve as a primary liaison between employees/retirees and various internal and external stakeholders. Build relationships with other Service Center Representatives and supported organizations to promote teamwork.
Clearance Required to Perform Job?
None
Basic Education Qualifications
High School Diploma, GED, or other equivalent State Credential
Preferred Qualifications
Prior customer service experience with benefit enrollment and assisting employees with an understanding of pay practices and payroll deductions.
Competency #1
Deliver Results
Competency Description #1
Understand job responsibilities and be accountable for results.
Meet goals and strive for customer satisfaction and corporate success.
Make sound workplace and business decisions.
Keep commitments and promises.
Plan work in a responsible manner, balancing company goals vs. schedule, budget, safety and resources.
Elevate issues early to avoid surprises.
Competency #2
Shape the Future
Competency Description #2
Adapt and perform consistently under changing requirements and dynamic work situations.
Take initiative to offer or try a new approach to make the team and the company more successful.
Foster business success by offering and supporting different perspectives.
Continuously improve in job performance.
Take on stretch or rotational assignments to support company initiatives and achieve self development.
Competency #3
Build Relationships
Competency Description #3
Build and maintain good working relationships with everyone.
Maintain a customer-focused attitude and strive to satisfy the customer.
Communicate in a clear, respectful manner with everyone. Publicly recognize others for a job well done.
Provide open and timely feedback regarding meeting and delivering commitments.
Competency #4
Energize & Recognize Team
Competency Description #4
Work with team members to ensure team, department, and divisional goals are met.
Communicate in a clear, respectful manner with team and management.
Collaborate and share with other team members to promote knowledge transfer.
Mentor, guide, and provide assistance to newer employees.
Promote teamwork and support other members of the organization.
Ask for help and support when needed.
Recognize colleagues for their achievements.
Competency #5
Model Excellence
Competency Description #5
Behave in a professional manner demonstrating integrity, ethics, and a high standard of values.Deliver your work with pride and ownership.Respect others’ knowledge, skills, and experiences.Seek to appropriately identify and resolve challenges.Work to make the organization, company, and mission more successful.Apply Continuous Improvement processes to work scopes to improve efficiency and reduce unnecessary costs.Strive to exceed expectations in task completion.Embrace the company’s culture of service, excellence, and stewardship.Take personal responsibility to care for equipment and resources.Adhere to conduct of operations principles.
Note:
SRNS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. SRNS is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, you may contact us by phone at 803-952-8207, or by e-mail at hrrecruiting@srs.gov.
Job Expires
21-Dec-2022
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Safety is a primary responsibility in each job performed. Obtain safety training, obey safety rules, and make safety an integral part of each task. Take the necessary steps to stop work if continuing the job is unsafe or will create an unsafe condition. Performs a variety of human resource and payroll functions to support active employees and retirees as follows: obtains client information by answering telephone calls and logging calls into a call logging system, responds to emails, gathers information and researches to respond to benefits and policy questions, determines benefit eligibility, and performs data entry into the Human Resource Management System (HRMS). Identify customers' needs, clarify information, research issue and provide solutions. Cite and provide basic interpretation of HR rules/policies, Benefit Plans, Tax regulations, etc. to resolve customer concerns/issues. Performs varied administrative and specialized tasks in support of the day-to-day administration of various employee benefits programs, such as group health and welfare, flexible spending accounts, savings accounts, retirement and disability. Ensures employees records are up to date by processing employee status changes in a timely fashion. Cultivate and maintain a thorough knowledge of the various employee/retiree benefit plans. Responsible for maintaining accurate and timely data in a variety of systems. Serve as a primary liaison between employees/retirees and various internal and external stakeholders. Build relationships with other Service Center Representatives and supported organizations to promote teamwork.
Clearance Required to Perform Job?
None
Basic Education Qualifications
High School Diploma, GED, or other equivalent State Credential
Preferred Qualifications
Prior customer service experience with benefit enrollment and assisting employees with an understanding of pay practices and payroll deductions.
Competency #1
Deliver Results
Competency Description #1
Understand job responsibilities and be accountable for results.
Meet goals and strive for customer satisfaction and corporate success.
Make sound workplace and business decisions.
Keep commitments and promises.
Plan work in a responsible manner, balancing company goals vs. schedule, budget, safety and resources.
Elevate issues early to avoid surprises.
Competency #2
Shape the Future
Competency Description #2
Adapt and perform consistently under changing requirements and dynamic work situations.
Take initiative to offer or try a new approach to make the team and the company more successful.
Foster business success by offering and supporting different perspectives.
Continuously improve in job performance.
Take on stretch or rotational assignments to support company initiatives and achieve self development.
Competency #3
Build Relationships
Competency Description #3
Build and maintain good working relationships with everyone.
Maintain a customer-focused attitude and strive to satisfy the customer.
Communicate in a clear, respectful manner with everyone. Publicly recognize others for a job well done.
Provide open and timely feedback regarding meeting and delivering commitments.
Competency #4
Energize & Recognize Team
Competency Description #4
Work with team members to ensure team, department, and divisional goals are met.
Communicate in a clear, respectful manner with team and management.
Collaborate and share with other team members to promote knowledge transfer.
Mentor, guide, and provide assistance to newer employees.
Promote teamwork and support other members of the organization.
Ask for help and support when needed.
Recognize colleagues for their achievements.
Competency #5
Model Excellence
Competency Description #5
Behave in a professional manner demonstrating integrity, ethics, and a high standard of values.Deliver your work with pride and ownership.Respect others’ knowledge, skills, and experiences.Seek to appropriately identify and resolve challenges.Work to make the organization, company, and mission more successful.Apply Continuous Improvement processes to work scopes to improve efficiency and reduce unnecessary costs.Strive to exceed expectations in task completion.Embrace the company’s culture of service, excellence, and stewardship.Take personal responsibility to care for equipment and resources.Adhere to conduct of operations principles.
Note:
SRNS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. SRNS is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, you may contact us by phone at 803-952-8207, or by e-mail at hrrecruiting@srs.gov.
Job Expires
21-Dec-2022
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.