Why ISI Professional Services?

ISI Professional Services offers team members the opportunity to gain a lasting impression in this fast-growing small business. ISI Professional Services is a Virginia-based national consulting firm offering our federal and commercial clients a comprehensive range of services. ISI integrates our diverse capabilities, extensive experience, and expertise to deliver client-focused results. As a Service-Disabled Veteran-Owned Small Business, we are uniquely able to respond anywhere and anytime; and, as our 25-year history illustrates, our deeply rooted relationships and success offer a low-risk solution to existing or emerging needs.

You are a perfect fit if you, like ISI Professional Services, value:

Loyalty:* Be loyal to the organization. Be loyal to your Team. Loyalty drives increased commitment and elevates collective standards of performance.

Expertise:* Know your job duties and responsibilities. Challenge yourself and others to learn and grow every day.

Accountability:* Be accountable to the customer, the company, and yourself.

Diversity:* Excellence fosters different perspectives and intellectual thought. Diversity drives our innovation, creativity, and organizational balance.

Excellence:* Mediocrity is not part of our vernacular. Excellence is a habit not an act.

Resilience:* Resilience is not what happens to you. It is how you react to adversity and challenges.

Job Summary

The Assistant Site Manager (ASM) supports the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating the operations of the Records contract staff at the Potomac Center Operations Support Services (PCOSS) contract.

Essential Job Functions

• Responsible for the performance timeliness and quality of designated functional areas of Contract Operation and the submission of deliverables as assigned.
• Oversees mail and file operations processes to ensure adherence to performance requirements of the Contract.
• Ensures Contract Supervisors and Clerks in designated functional areas are trained and proficient in work assignments.
• Plans and coordinates with other Contract Managers, Supervisors, Trainers, and Quality Control personnel.
• Provides daily direction, guidance, and assistance to a team of Contract Supervisors in assigned functional areas; in coordination from Site Manager, establishes priorities and allocates resources as needed to meet goals established by Contract Management and Customer.
• Prepares and submits timely and accurate reports or other ad hoc deliverables to Contract Management and/or Customer. Deliverables may include work instructions, supporting documents to work instructions, production reports, quality responses and recommendations, Significant Incident Reports, employee performance documentation and evaluations, and other documents as necessary or requested.
• Maintains close coordination with Contract Management on operational issues.

Additional Job Responsibilities

• Conducts quality process audits for designated functional areas.
• Drives continuous improvement in designated function areas.
• Makes and implements continual improvement suggestions.
• Performs other duties as assigned.

Required Qualifications and Skills

• U.S. Citizenship, required.
• Ability to pass pre-employment background investigation, including credit and criminal check.
• Must be able to obtain and maintain a DHS Suitability Determination, Secret clearance preferred.
• Minimum of 2 years of management experience where you led teams of 30+ people.
• Experience as a federal government contractor strongly preferred.
• Express and exchange ideas clearly in the English language, written and verbal.
• Proficiency with Windows PC / Laptop; Microsoft Outlook, Teams, Excel, Word, and PowerPoint applications.
• Typing speed of 45 WPM preferred.
• Experience with USCIS Records Systems preferred.
• Ability to work effectively and efficiently in a team environment and relate well to others.
• Ability to readily adapt to changing customer requirements.
• Strong commitment to performing and producing at the highest level of quality at all times.
• Ability to manage individual workflow effectively.
• Positive attitude focused on customer satisfaction.

Required Education and Certifications

• Bachelor’s Degree or a combination of education and experience.

Work Environment Setting /Location

• 100% onsite.
• 4-5-9 schedule may be possible after probationary period of 90 days.
• Flexible availability Monday - Friday from 6am - 11:30pm may be required at times to ensure management coverage of the Site.

The ISI Professional Services, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the ISI Professional Services is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ISI Professional Services abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

The ISI Professional Services is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

ISI Professional Services is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race; ethnicity; religion; gender; age; national origin; marital status; sexual orientation; gender identity; family responsibilities; matriculation; physical or mental disabilities; political affiliation; genetic information; status as a protected veteran; or any other characteristic protected by federal, state, or local law. If you are interested in applying for employment with ISI Professional Services and need special assistance or an accommodation to apply for the position, please email HR@isiwdc Determination on requests for reasonable accommodation are made on a case-by-case basis. ISI Professional Services is a federal contractor seeking veteran referrals.

The ISI Professional Services participates in the Virginia Values Veterans Program as a proud V3-certified company. Proud Partner of the Virginia Values Veterans (V3) Program.