• $1000.00 Signing Bonus Payable after 90 days continous service
• Dry Clean Spot in the Livingston, NJ area is seeking Assistant Store Managers in a full service in Dry Cleaning store/plant. Experience in the Dry Cleaning Industry is advantageous but not necessary. Mandatory skill set of energetic and enthusiastic individual with customer service and strong people management experience.
• Check out our web site: www.drycleanspotnj.com Dry Clean Spot is changing the face of the dry cleaning industry. Great opportunity in fun, fast paced, friendly environment. Become part of something new; something BIG!
• Competitive Salary
• Paid vacation
• Holiday Pay

Description:

Implement the Company plan to transform the current customer experience and business model of retail dry cleaning. Ensure that store personnel deliver dry cleaning and laundry services unmatched for quality, customer service and financial returns Role & Skills Provide reliable, enthusiastic and results-oriented management of dry cleaning plant and its employees.

Requirements:

Three or more years experience, outstanding customer service orientation, strong people management skills. strong computer

40-50 hours per week. 5 days

Understanding of POS system (we will train), business acumen . Report to and collaborate with Leadership/owners on key roles:

* Strong experience in computer acumen. trained in Word, Excel, etc. understand pitfalls on input errors and how to correct or get help to correct issues.

* Hands-on training and monitoring of best-in-class operational and CSR service teams that consistently meet or exceed Company defined goals

* Create and maintain customer-centric culture, exceeding expectations through exceptional personal attention to customers and their garments

* Day to day: open and close store, supervise employees, fill in at ringing sales, tagging, assembling, equipment cleaning and maintenance Reporting to General Store Manager

* Actively grow business partnerships and sales * Community involvement and business partnership

* Adherence to Company policies and procedures Key Results

* Ensure superior quality production work (meeting Company standards for cleaning, finishing and packaging of garments), Supporting teh production manager.

* Ensure consistent attention to detail (regular inspections for cleaning and stain removal, proper finishing, button replacement, hem repairs, etc.)

* Ensure minimum errors or re-work (meeting Company goals for damage claims)

* Ensure a consistently positive experience for customers (meeting customer satisfaction surveys for friendly, consultative, courteous, well groomed employees and a bright, clean, welcoming environment). Maximize Bottom Line Revenue

* Meet revenue goals (grow loyal base of core dry cleaning customers)

* Create and maintain friendly, supportive work environment conducive to team and individual growth (physical safety and comfort; employee satisfaction)

* Training, monitoring and retaining superior key staff (store performance; inspection logs; damage claims; customer feedback; maintaining turnover percentages within target ranges)

* Energize and motivate continued growth (ongoing education and training; appropriate rewards & recognition efforts; timely individual performance reviews) Site Operations

* Manage quality and flow of work (daily and weekly sales, production/employee)

* Supervising operational and CSR service efforts (fast, efficient, and friendly; following Company standards for receiving, pricing, collecting payment, accurate detailing, sorting, racking, retrieving, and returning customer orders)

* Train CSR staff on POS system and operational staff on current garment types/fabrics and different methods of cleaning and finishing them

* Keep accurate records of load poundage, chemical, utility use, waste hauling, inventory, etc (daily, weekly and monthly logs and reporting)

* If equipment is down, responsible for making sure it is back in service before the next production shift begins

* Ensure predictably reliable services (develop appropriate staffing schedules; follow punctual and correct opening and closing procedures).

* Three+ years direct customer service experience

* Three+ years experience managing and/or training employees

* Organizational skills

* Excellent computer skills

* Boiler License or obtain within 4 months (easy to learn)

Applicant Qualifications– Edit

Job Types: Full-time, Contract

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Required)
• Retail Store Managers: 1 year (Required)

Work Location: One location

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