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Assistant Store Manager, Elliott Ave.

At Downtown Dog Lounge, we LOVE dogs. Do you? Come join one of the fastest growing dog daycares in the Seattle area! We are not your average doggy daycare. We have a proven track record with 20+ years of experience. We are serious about our business, casual about our attire & you can bring your dog to work.

At Downtown Dog Lounge our goal is to provide the training and resources to our team so they can make great recommendations for our guests and their pets. If you love pets, love to learn, and love helping people we encourage you to apply today!

Wage Range: $52-$62 salary/DOE

Benefits: DDL offer a competitive compensation package including: medical, dental, vision, life insurance plans in addition to ORCA commuter benfit, 20% all DDL services, products and merchandise, employment reimbursement, annual bonuses and the ability to bring up to 2 dogs to work with you!

Job Status: Full-Time, Exempt
Job Summary: This position provides immediate support to ensure all welcome desk, bathing and grooming, wrangler, lead coordinator and overnighter functions are actively supervised and managed. The Assistant Store Manager works as a member of the management team to ensure store related practices are strategically aligned with overall business objectives. This is a visible position, which interacts with many levels of the organization across multiple functions and reports to the Store Manager, additionally, this position will have multiple direct reports.

A Successful Candidate Will:

• Love dogs!
• Lead by example and exemplifies the DDL Core Values in actions and behaviors
• Inspire others through his/her professionalism and work integrity
• Respond creatively to “continuous change” and steady growth environment
• Be a Solutions-oriented team player
• Have a High level of confidentiality and have discretion
• Seek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
• Have Regular and predictable attendance is an essential function of this position
• Participate in the building and maintaining of a positive and healthy organizational culture

Essential Duties and Responsibilities

The following is a list of general job responsibilities for the Assistant Store Manager position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.

• Liaison to store support coordinator, store training, and human resources
• Completes store operational requirements by scheduling and assigning employees; following up on work results
• Maintains store staff by recruiting, selecting, orienting, and training employees
• Conducts candidate interviews for open positions as needed
• Responsible for coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Leadership presence and knowledge of all aspects of business practices and processes
• Achieves financial objectives; scheduling expenditures; analyzing variances; initiating corrective actions. Contributes to team effort and growth by accomplishing related results
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Secures merchandise by implementing security systems and measures, monitoring inventory and order levels for internal ordering processes, store IT needs and maintenance
• Protects employees and customers by providing a safe and clean store environment
• Maintains the stability and reputation of the store by complying with legal requirements
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Responsible to support creating and publishing of weekly schedule two weeks in advance
• Provides support and resolution for walk through criteria
• Ability for proficiency in Gingr/Paychex to assist with management and administration of data
• Assist with first time client feedback calls to ensure 48-hour turnaround time is being met
• Oversight of Grooming and Bathing department, Concierge/Welcome Desk, Handlers, Packleaders and Night Owls