Position Summary:

We are looking for excellent assistant manager candidates to oversee and coordinate with the store manager the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Supervisory Responsibilities:

• Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their time with the shift leader
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service
• Supervise and control with shift leaders daily and weekly inventory as well as chicken counts and waste
• Ensure the shift lead is controlling their staff to ensure a professional, safe and orderly work environment
• Making sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.

Essential Duties and Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment
• Meet scheduling requirements, cover all shifts where it is needed to ensure operations go undisturbed, Follow up with the store manager for any callouts or no-shows
• Ensure weekly truck delivery are done by the scheduled times, ensuring we are controlling cost by ordering what we need
• Inspect equipment on a daily as well as keeping up with the temp log
• Inspect all products to ensure they have been received in correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager
• Be always prepared for our QSC ensuring cleanliness, procedures and equipment are maintained and are up to standard

Required Skills & Abilities:

• Assist the crew with all guest to make sure they feel welcome and are always given responsive, friendly and courteous service
• Assist the crew with preparing and packaging all orders according to wing stop standards ensuring accuracy and presentation.
• Checking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys etc.
• Oversea cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced
• Make employee assessments by assigning one on one counseling reports with the store manager for review
• Holding crew accountable for cleaning, any damages done to company property and work output
• Be knowledgeable about personal and administrative policies. Be fair and consistent with any corrective actions for any violations of company, rules, and procedures

Education & Experience:

• High school preferred
• Minimum of 2 years of previous food service, retail or restaurant supervisory experience

Physical Requirements:

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area.
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs Has restaurant industry experience
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force.
• Stooping; Bending body downward and forward by bending spine at waist.
• Bending: Bending knees to come to rest on knees or knee.
• Reaching; Extending hands or arms in any direction.
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands.
• Bending/Twisting; Continual intermittent twisting of the spine.
• Talking; Expressing or exchanging ideas by means of the spoken work.
• Hearing; Receiving detailed information through oral communication.
• Vision; Clarity of vision at near or far distances.
• Computer usage or other special equipment operated.

I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned.

Employee Name: ______________________________

Employee Signature: ___________________________

Date: ________________

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants are given equal opportunity, and that selection decisions be based on job-related factor