Title: Assistant Manager

Department: Retail Operations

Location: Varied

Supervisor’s Job Title: Store Manager

Direct Reports: 0 Indirect reports 14-25 in Store Manager’s absence

JOB FUNCTION

Position Summary: If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and even better shopping experience for our guests, this job is for you! Assistant Managers support the Store Manager and other team members in delivering an exceptional guest shopping experience.

Responsibilities:

1. Manages the store team’s Guest Service behaviors, providing coaching to ensure that they are greeting all guests in a friendly manner to make them feel welcomed, appreciated, and always “make it right” for our guests.

2. While covering the location, will support the Store manager in building and developing a strong team with effective training, scheduling, coaching, and supporting a working environment that promotes engagement and living the Company values

3. Partner with Store Manager to achieve operational excellence, and hit financial objectives on store promotions, sales objectives, controls etc.

4. Assist with achieving overall appearance and cleanliness of the store (inside and out) ensuring that the coffee station is clean and stocked; the food service area is spotless and the bathrooms are sparkling clean, delegating and directing team to maintain condition levels up to Company’s standard.

5. Assist with quality control, merchandising, safety programs and other guidelines in place for successful food service operation. Monitor product levels on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.

6. Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.

7. Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships: Store team members, Store Manager, District Manager, and various Corporate personnel and vendors Job Description

JOB REQUIREMENTS & QUALIFICATIONS

Minimum Education: High School or GED

Preferred Education:

Minimum Experience: 1 year retail or food experience – must complete Assistant Manager Training program before assigned in this role

Preferred Experience: 1-2 year in retail, guest service or restaurant, in a leadership role

Preferred Licenses/ Certifications and Skills: ServSafe /Food Safety certification a plus but not mandatory

Soft Skills:  Comfortable talking and interacting with guests and team members  High energy  Ability to move from one activity to another quickly  Team oriented; willing to give extra effort to help others  Computer skills are helpful

Scheduling: This position is scheduled primarily on second shifts, opposite the Store Manager and must be able to work nights, weekends and holidays.

Hours & Conditions: Full time – 40 hours maximum

Travel: 5-10% to cover store and to attend meetings. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.

Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other: Specialized attire required in food establishments (hats or visors, gloves etc. provided)

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability
• Weekends only

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

COVID-19 considerations:
To keep our team members and guests as safe as possible, we follow CDC guidelines, installed enhanced cleaning and sanitizing procedures and have team members self screening for Covid-19 prior to their shift.

Ability to commute/relocate:

• Scranton, PA 18508: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)
• Retail management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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