The Assistant Manager of Experiences (AME1) is responsible for assisting with the overall experience and facility operations, helping to lead the charge with both our team members and our guests. The AME1 works closely with and supports the Experiences Manager and is responsible for all facets of experience operations, dedicated to delivering a positive, authentic, and inspiring environment for both guests and team members. The AME1 works in the trenches, side by side with the experience, cafe, and build teams to drive overall venue quality, standards and performance – this is a “working” managerial role, with the AME1 able to fill any position on the entertainment side of the business when needed, as well as be the Manager On Duty of the entire venue when required.

This position has an additional focus inclusive of experience leadership: training, merchandise inventory, technical skill, and marketing, while working closely with the Cafe Manager, Project Manager/Build Team, and Owners to ensure all facility and safety needs are met and any issues are reported and resolved in a timely manner. The AME1 is passionate about getting the details right, meeting guest needs before being asked, and advancing The Lodge of Lazarus Crowe as an entertainment venue.

Responsibilities of this position will include:

• Assists with the overall operations of the experience side of the business including some responsibility for the upkeep, improvements, maintenance and cleanliness of the entire facilities.
• Prioritizes guest experience, and is able to identify problem areas and make suggestions to the Experiences Manager (EM).
• Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking and methodologies in the team.
• Works in tandem with EM to address disciplinary issues and coach staff when appropriate to ensure a fun & positive culture and productive team work environment.
• Demonstrates wise and perceptive people performance management skills and the ability to identify talent, and assists with developing supervisors and other hourly team members to rise to their full potential.
• Continuously upholds The Lodge… brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep.
• Ensures guest safety within the venue, inclusive of experiences safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as driving immediate resolution to any deviation from standard.
• Acts as the “Lead Safety Officer” for location to ensure the safety of Guests and Staff. Monitors, Identifies and reports all safety hazards and risks to appropriate Managers. Take immediate action as necessary to minimize potential hazards/risks and work with appropriate personnel for resolution.
• Encourages and ensures all staff to utilize best safety practices when performing any duties.
• Ensures continuous compliance with all relevant federal/state/local laws, insurance requirements, and company policies.
• Works side by side with EM for any required inspections, certifications or other required renewals/application processes as assigned.
• Assists with experience focused change management activities, ensuring effective and accurate communication of new product, service, and operational information and skillfully guiding the team to optimal performance.
• Maintains and manages inventory levels for experience supplies, merchandise, facilities, and cleaning products, and orders supplies as needed and seeks approval on expenses when appropriate.
• Takes initiative, seeing what needs to be done and works with the EM and/or Build Team to assemble the resources to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance.
• Works in tandem with EM and AME2 to achieve venue and team goals
• Other duties, as assigned.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT FOR THE LODGE OF LAZARUS CROWE TEAM IF YOU...

• Like to laugh and have a tendency to have a bit of fun while you work
• Are excited to learn in a creative environment
• Are just a little bit obsessive about getting the details right the first time
• Appreciate mystery, puzzles, and puns!

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required.
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read.
• Able to grasp, reach overhead, push, lift and carry up to 30 pounds.
• Ability to work well under pressure in a fast paced, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
• A positive, joyful, upbeat and energetic attitude – leading by example

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 1 years’ experience working as a supervisor of people in a high-volume entertainment, food & beverage, or high-volume retail business
• Experience or interest in marketing strategies, CRM, or content creation
• Experience or interest in Photoshop or video editing
• Experience or interest in tech (microcontrollers, programming, etc)
• Strong troubleshooting skills and ability to learn how things operate

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Saint Paul, MN 55102: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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