Continental Real Estate Management, Inc. (CREM) is a leading and trusted property management firm in Central Pennsylvania. CREM serves a diverse customer base including property owners, residents, commercial tenants, and home owner associations across a wide range of residence types: single family, multi-unit, apartment complexes, and commercial properties. CREM is proud to offer high levels of customer service, quality workmanship, efficient workflow, and best in-class technology.

We have served the area for over 35 years, we are growing, and we are looking for an Association Manager that is seeking a fast-paced operation that values hard work and honesty. If you are passionate about property management and want to be part of an amazing team, this is the opportunity for you!

Association Manager

The Association Manager is a hub of information related to associations managed. This role coordinates directly with each HOA’s Board of Directors, hundreds of homeowners, and across maintenance providers. It requires strong organizational and customer service skills. You will keep records of a high volume of financial transactions for both homeowner and condominium associations. The Association Manager verifies, allocates, and posts details of business transactions, working closely with the Department Manager and the Association Board of Directors.

• Provide quality customer service to all stakeholders of associations managed including board of directors, owners, and vendors across approximately 20 associations
• Respond to email and/or phone inquiries (75%)
• Coordinate maintenance activities with internal team and vendors
• Create work orders in AppFolio
• Secure vendor quotes, coordinate vendor work activities
• Communicate with board members; obtain maintenance & repair approvals

• Participate in home owner association meetings, both in-person and virtual (via Zoom)
• Maintain records of financial transactions by establishing accounts, posting transactions, ensuring legal requirement compliance (25%)
• Manage financial reserve accounts
• Coordinate accounts receivables and payables
• Prepare month-end financial reports
• Prepare annual 1099 statements for tax purposes
• Income related tasks: collect association fees, deposit funds, apply late fees, mail late notices, manage delinquent accounts
• Payables related tasks: review bills, send bills to board of directors for approvals, code bills to appropriate general ledger (GL)

Skills to be successful:

• Pennsylvania State licensed real estate agent a plus
• Customer service and interpersonal skills
• Ability to multi-task in an environment where priorities change rapidly
• Excellent data entry skills
• Accounting, including Accounts Payable and Accounts Receivable
• Attention to detail
• Computer literate with knowledge of Microsoft Office Applications, especially Excel
• Ability to communicate complex data clearly

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person

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