At Your Service - Orlando Marriott Lake Mary Job at Pinnacle Hotel Management
OVERALL RESPONSIBILITIES:
Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction.
JOB REQUIREMENTS
- Ability to communicate with guests and co-workers.
- Minimum lifting 25lbs.
- Pushing, pulling, bending, stooping, and upward reaching
ESSENTIAL FUNCTIONS:
- Practice the Basics of Brilliant Hosting at all times
- Assist with guest requests and notify appropriate management to resolve guest issues.
- Maintain a daily log of calls, action taken and final status of requests.
- Answer each call with proper telephone etiquette.
- Print and distribute reports per unit requirements.
- Maintain and be familiar with the directory of information for guest services.
- Handle all emergencies according to specified procedures.
- Operate and /or explain TDD operation for guests.
- Follow all procedures as outlined in the handbook, as well as all other appropriate unit and company policies and procedures.
- Each associate is expected to complete, within their ability, all reasonable requests by management.
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