Qualifications:
Proposed work days and times: M-F 8 a.m. to 5 p.m.; Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [ADD INFO] travel range. The candidate will eventually work overtime and standby/on call for evenings and weekends.
Primary work location Des Moines, IA 50047. 100% travel within the territory assigned. Approximately 50-75 mile range.
Field Service Technician I
Join our dynamic service team for this entry-level field service position. Depending on your assigned territory, you will
provide services, repairs, and technical maintenance for ATMs, retail point of sale (POS) equipment, locksmithing,
Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on-the-job mentoring as you might expect, but also a formal classroom, virtual and self-paced training for extended learning opportunities.
You are responsible for:
-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electromechanical repair.
-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing
locks)
-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
-Inspecting products for correct operation and resolving noted issues and/or escalating according to established
procedures
-Prioritizing and planning service calls
-Works within a team environment, completes all required paperwork, manages, and maintains a service parts inventory
-Contacting the customer with the estimated time of arrival
-Working with customers to ensure satisfaction with service delivery and understanding of product functionality
-Following key/alarm/combination control processes in assigned area of responsibility
What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our
nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our
training program will give you the skills needed to become proficient in servicing ATMs, Point of Sale (POS), and many other products.
What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates
will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and
repair kits, you will travel to customer sites to resolve the issue. Our entry-level technicians respond to 5-8 calls per day across their
territory.
Climb the Ladder at Diebold Nixdorf (DN): There are opportunities to grow and succeed at DN, and we are proud when our people
achieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs
themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or
being available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses
as you do.
The benefits are clear: Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will
be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare
insurance options, dental and vision plans, flexible spending, family leave and paid training and time off – we offer tuition
reimbursement, employee discounts, and a selection of other programs to support team members and their families.
Responsibilities:
Field Service Technician I
Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will
provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,
Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.
You are responsible for:
-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing
locks)
-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
-Inspecting products for correct operation and resolving noted issues and/or escalating according to established
procedures
-Prioritizing and planning service calls
-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
-Contacting the customer with the estimated time of arrival
-Working with customers to ensure satisfaction with service delivery and understanding of product functionality
-Following key/alarm/combination control processes in assigned area of responsibility
What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our
nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our
training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.
What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates
will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and
repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 5-8 calls per day across their
territory.
Climb the Ladder at Diebold Nixdorf (DN): There are opportunities to grow and succeed at DN, and we are proud when our people
achieve more. It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs
themselves. They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or
being available to talk through issues. Move up with training and experience. Build a strong foundation for a career that progresses
as you do.
The benefits are clear: Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will
be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare
insurance options, dental and vision plans, flexible spending, family leave and paid training and time off – we offer tuition
reimbursement, employee discounts, and a selection of other programs to support team members and their families.
Job Type: Contract
Salary: $20.00 - $21.00 per hour
Schedule:
- 8 hour shift
Work Location: One location
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