POSITION TITLE: Entertainment Team (A-Team) Assistant

CLASSIFICATION: Non-Exempt

DEPARTMENT: Anchor– Part Time / Seasonal

SUPERVISOR: A-Team Associates and Director of Anchor Operations

Position Summary: Under the direct supervision of the Director of Anchor Operations and the A-Team Associates, the A-Team Assistant will be responsible for the successful execution of all A-Team responsibility areas during open hours at The Anchor. Our A-Team Assistant position ensures Guests' initial impressions with Shangri-La Resort are positive and welcoming. The A-Team Assistant position requires a strong communicator who will guide our Guests through their experience, retail, game rental and food and beverage experiences. Our A-Team Assistant will also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the facility. These areas include running all facets of the command & control center, assisting, demonstrating, & promoting to customers using various physical & electronic games & attractions, & regular sanitation of touch point surfaces, among other assigned tasks.

Additionally, A-Team Assistants will play a key role in the coordination, organization, & execution of numerous events, parties, clinics, and camps hosted at The Anchor or other venues throughout the Shangri-La Resort property. All functions of this position will contribute to a fun, exciting, energy-driven atmosphere designed to maximize enjoyment for all visitors & enhance value for Shangri-La members.

Essential Duties & Responsibilities:

• Process transactions from customers seeking to obtain or modify game cards, play arcade, simulator, or VR games, redeem gaming credits, rent equipment, purchase merchandise, or reserve court time.
• Answer phone calls & greet incoming customers.
• Demonstrate & upsell to customers using gaming machines.
• Participate in regular training for incoming & continual part-time staff.
• Generate advertising & promotional content for various media platforms.
• Perform preventative & corrective maintenance on various machines & equipment.
• Perform regular sanitation of all touch-point surfaces & other areas requiring cleaning.
• Perform regular inventory counting & reporting.
• Attend planning meetings for numerous Shangri-La parties, events, clinics, & camps.
• Perform set up & tear down tasks related to parties, events, clinics, & camps.
• Address & resolve customer complaints leading to a satisfactory solution.
• Other duties as assigned by A-Team Associates or the Director of Anchor Operations.

Physical Demands:

The physical demands described herein are representative of those that must be met by an A-Team Assistant to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the A-Team Assistant will regularly be required to:

• Work days, nights, and/or weekends as required.
• Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 50 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, stoop, mop, sweep and wipe frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

Minimum Qualifications:

• Reliable transportation.
• Team-first attitude & desire to develop valuable knowledge & skills.
• Positive, outgoing, high-energy approach necessary for fun & fast-paced position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)