Automotive Service Advisor Job at Preston Ford of Aberdeen
The Preston Automotive Group is currently seeking a seasoned Service Advisor for Preston Ford of Aberdeen. Prior Ford experience is preferred, senior level experience with other manufacturers will be considered. Essential duties of a Service Advisor include, but are not limited to, the following:
- Greet customers in a timely, friendly manner and obtain vehicle information.
- Advise customers about necessary service for routine maintenance.
- Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepare a repair order showing time, cost and labor estimates for service.
- Explain the work performed and the repair order charges to the customer.
- Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible.
- Test drive the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refer to service history, inspect vehicle, and recommend additional needed service.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provide a complete and accurate written cost estimate for labor and parts.
- Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
- Review repair orders to ensure that work is completed and additional work and authorization is noted.
- Close repair order as appropriate.
- Maintain high customer satisfaction standards.
- Handle telephone inquiries regarding appointments and work in process.
All resumes will be reviewed and qualified applicants will be contacted to schedule an interview. All inquiries will be kept strictly confidential.
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Day range:
- Monday to Friday
- Weekend availability
Shift:
- 10 hour shift
- 8 hour shift
Work Location: One location
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