Aviation Guest Service Manager Job at Sonoma Jet Center
Thank you for your interest in Sonoma Jet Center!
Join our team providing in providing above and beyond customer service in a fun and exciting environment. Sonoma Jet Center is an FBO that provides exceptional flight support, maintenance, detailing, and travel services to private aircraft and airlines at the Charles M. Schulz - Sonoma County Airport in Santa Rosa, CA. Our team works together to provide a great customer experience while conducting safe and efficient operations.
Job Description
This position is responsible for leading a team that responds to all the customers’ needs. Daily duties include hiring and training of a customer service team, responding to vendor and customer concerns in an efficient and effective manner, recommending improvements to internal procedures that improve financial performance, monitoring incoming reservations to verify quality and consistency in customer service, ensure completion of necessary reporting, collaborating with fellow leaders to provide a seamless experience, understanding and complying with the security requirements of the TSA, and anything in between that would lead to a great and personalized customer service experience. A qualified candidate would be able to work with high safety standards, be passionate about delivering a great customer service experience, manage a rapidly changing set of priorities, maintain a high level of professionalism, work with common sense and integrity, function well in a team environment, and would have a can-do attitude.
Minimum Job Qualifications
This position is Full Time. You must be able to work nights, weekends, and occasional holidays. We are open 365 days/year.
A High School Diploma or GED required, College degree preferred. Previous Customer Service Management experience required, 2+ years preferred. College degree preferred College degree preferred You must be 18 years of age or older and currently hold a valid driver license in good standing. All employees must pass and continue a mandated random controlled substance testing program and be eligible to obtain an airport badge. Must be able to lift 50+lbs
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: One location
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