The AVP, Central Operations Officer is responsible for regularly supporting all areas of the Central Operations department. Has the ability to perform all jobs in the Central Operations department. Supports the manager to write detailed procedures ensuring procedures follow all applicable rules and/or regulations. Assists in the timely completion of compliance, legal and other sensitive documents of the Department. Works on special projects and processes as assigned by management. Upholds the highest standards of the departments’ relationships with both internal and external clients.

Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking rules and/or regulations.

Essential Duties and Responsibilities:

• Performs critical operational tasks for the bank including but not limited to:

• Chargebacks, Large Item returns, Unauthorized Check Claims, Check Adjustments, Debit card and

ACH Reg E claims, Merchant Disputes processing, Stop Payments

• Payment Processing: ACH receiving and origination; incoming and outgoing wire transfers and check

processing/inclearing

• Reconciliation and Audit inspection to ensure compliance standards are met by internal departments of the bank

• Meets Critical Deadlines. Follows policies, procedures, guidance, and guidelines of Poppy Bank (herein referred to as the Bank) and regulatory partners; completes administrative tasks accurately, adheres to bank and regulatory timelines
• Responsible for Identifying and escalating issues within procedures, processes, or individual workloads to management. May periodically be tasked with creating, updating, documenting, and teaching procedures/procedural changes, aligning with the sunsetting of existing systems and implementation of future systems and/or systems enhancements for the Central Operations department
• Triages tasks within the Central Operations Department and fills gaps in coverage as necessary

• Answers telephones, fielding internal and external client questions, directing callers to appropriate bank

personnel. Responds to inquiries and/or refers inquiries to the appropriate department and/or person(s)

and demonstrates the necessary follow-through with clients and/or staff involved to ensure proper resolution

• Responsible for special projects as assigned; gathers data and prepares reports for Management, audits, and other personnel, including core conversion projects
• Other duties as assigned

Supervisory Responsibilities: This position has no supervisory responsibility.

Qualifications:

• Minimum 7 years of Central Operations experience in a bank or credit union
• Ability to work independently, create and manage time schedules, manage multiple activities and priorities, and maintain productivity
• Must have strong critical thinking & problem-solving skills, and effectively utilize resources to complete assignments
• Acute attentiveness to instructions and details required
• Requires proficiency with administrative computer systems including but not limited to the following:

• Microsoft Office Suite including Word, Excel, and Outlook
• Excellent Typing skills, including proficiency using 10 keys
• Webex, Teams, Zoom and other online webinar hosting programs

• Ability to maintain regular attendance and work scheduled hours
• Strong interpersonal communication skills, both written and verbal

Physical/Mental Demands & Work Environment:

The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.

Travel is required. It is primarily local during the business day, and occasionally there will be out-of-area and overnight travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.

Poppy Bank Notice to Applicants CCPA & CPRA