The Brothers That Just Do Gutters is calling all talented Back Office Administrative Assistant's in the Wakefield, RI area to apply to join our amazing team! We are looking for a client-oriented person to assist our growing company in accomplishing its mission of "Reinventing Contractor Service." A Back Office Admin is a steady, stable, goal and client focused individual who will take charge to ensure that the client is cared for from the point of sale through the end of production. You will work closely with the crews, the field supervision, contact center and sales as well as the clients to ensure consistency and clear communication throughout the entire process. This position requires working with every department within our company, so communication, a respectful attitude and creative problem solving are essential for success:

Overview of primary tasks and activities needed in this role:

• Closing jobs
• Invoicing clients
• Collecting payments
• Bank deposits & reconciliation
• Vendor management and payment
• Reporting
• Revenue tracking & reporting
• Track & report on KPI's
• Payroll Processing
• Task follow up with deposits, approvals and receivables
• Workman's comp & other insurance upkeep
• Meetings (Present and prepare charts, graphs and agendas as needed)

Your role adds value to the organization by producing accurate and complete work resulting in happy vendors, clients and peers. Your work directly impacts the company's financial forecasting and profitability.

Behaviors that are needed to be successful in this role:

• Passionate about client satisfaction
• Self-Motivated
• Will hold others accountable to their commitments & job
• Highly Organized & disciplined
• Takes ownership of customer service to advocate on the client's behalf
• Can discern between "our fault" and clients taking advantage
• Good with Excel sheets and number reporting
• Good communication skills personally & over the phone
• Ability to learn and navigate our client software system
• Respect of Peers
• Team Work

The primary purpose of this position is to ensure our clients are "Raving Fans" of our business. All of the duties in this job description are intended to help better serve our internal team, and the client. We believe if we take care of our employees, they will take care of our clients. We pride ourselves with "Reinventing Contractor Service" and are looking for someone that equally shares our vision and passion for this. Your goal is to continually deliver the best client experience possible while working with others in the organization.

Qualifications

• Proven 2-5 years of customer service experience
• Experience with Excel, Word, Office Outlook, Google Calendar, etc.
• Willing to work from 7-3pm or 8-4pm, remote work possible after training period

About The Brothers that just do Gutters:

The Brothers that just do Gutters are a full-service rain gutter and gutter guard franchise currently with multiple locations across the United States. We repair, install, and maintain Seamless Gutters, Gutter Guard, Specialty Gutters and many other services. We are a performance-based company that focuses on delivering defined career paths to individuals with goals and aspirations and we fully invest in our workers. We believe that it is important to listen and create a comfortable work environment for all. Don't settle for a fixer-upper career, join us.