Battery Support Agent Job at Semper Solaris Construction Inc.
Overview:
Benefits for Full-Time Employees Include:
This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Semper Solaris
is the fastest growing leader in the Residential Solar Installation industry. We offer Solar, Battery, Roofing and HVAC installation and service! Semper Solaris now has offices in Concord, Campbell, Sacramento, Fresno, Manteca, Bakersfield, Santa Fe Springs, Redlands, and San Diego. Our commitment to excellence has earned us an industry-wide reputation for being one of the top residential construction remodeling companies in California.
Benefits for Full-Time Employees Include:
- Medical, Dental, Vision, Voluntary Life & AD&D Insurance, H.S.A., and Employee Assistance Program
- Potential Bonus Opportunities and Career Path Opportunities for Top Performers!
- Paid Sick and Vacation Time
- 401k
Position Summary:
** This is a Remote position for the Florida or Texas areas only **
Under the general direction of the Battery Manager, the Solar Battery Support Technician performs a wide variety of troubleshooting and customer service duties. The ideal candidate will be motivated, dedicated, and a team player. In addition, the ideal candidate will have high attention to detail and a genuine care to his/her work craft. Most importantly the ideal candidate will have outstanding communication and customer service skills.
Responsibilities:
Duties:
- Perform quality assurance of energy storage installations
- Troubleshoot and resolve issues with solar and energy storage systems
- Assist customers with the mobile applications for their energy storage and solar systems
- Answer basic questions about energy storage, renewable energy systems, and utility billing
- Contact customers and discuss system operation and performance. Must be comfortable communicating with customers
- Provide exceptional customer service via phone, email, and text
- Notate customer accounts using Salesforce
- Perform general office administration work and other tasks as assigned by manager
Requirements:
- High School diploma or general education degree (GED) required
- Must be self-motivated and willing to learn in a fast-paced environment
- Must be proficient with standard office products (Microsoft Word, Excel, PowerPoint, etc.)
- Strong communication skills (written and verbal) required
- Must be comfortable calling customers, answering customer questions, and explaining new information to customers
- Ability to work with minimal supervision required
Preferred Qualifications:
- Electrical and/or solar knowledge and experience highly desired
- Troubleshooting experience highly desired (can be in other fields such as telecommunication, computer hardware/software, etc.)
- Experience with Tesla Powerwall, LG Chem, and/or solar installation is a plus
- Experience with Salesforce is a plus
Pay: $15 to $25 per hr
This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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