Provide exceptional member service in response to member needs and requests. Assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.

Essential Job Duties and Responsibilities

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to attend annual training sessions as instructed or scheduled.
• Receives and processes member financial transactions, including but not limited to deposits, withdrawals and loan payments; transfers amounts from member accounts as directed.
• Work within assigned Teller I limits.
• Investigates and resolves out-of-balance conditions immediately.
• Cross-sells credit union services based upon member needs.
• Prepare CTR & SAR worksheets as required.
• Receive / log night drop under dual control procedures.
• Meet / Exceed teller referral goals.
• Auto-In to phone calls while on the teller line.
• Assist Vault teller with daily responsibilities as needed.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

• Experience:
  • Minimum six months of similar or related cash handling experience acquired through banking or retail.
• Education / Training:
  • High school diploma or general education degree (GED).
• Job Requirements:
  • Knowledge of credit union products and services
  • Welcoming and helpful demeanor
  • Must possess professional verbal communication skills
  • Ten key calculator and basic computer skills
  • Accuracy with numbers and attention to detail are needed
  • Courtesy, tact, and diplomacy are essential elements of the job
• Physical Demands:
  • While performing the duties of this job, the employee is regularly required to bend and stand. May at times be able to lift, carry and/or move up to 15 pounds.

Working Conditions

Exposure to potential hazardous conditions-robbery. Employees are to receive detailed instructions and procedures to be followed to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

This Job Description is not a complete statement of all duties and responsibilities comprising this position. Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.