BDC Representative Job at Norm Reeves
BDC Representative hourly pay range = $17/HR + Bonus
As a BDC Service Representative, you’re one of the most important team members at Norm Reeves Hyundai, Cerritos. You’re a critical point of contact, primarily for our Service Department guests, and your communication is essential to creating an awesome experience. You will handle all incoming profit center calls for the Sales and Service departments and follow up to invite guests to the dealership.
We’re looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)
What You’ll Do:
- Communicate effectively with Sales and Service guests according to their preferred method of communication
- Respond to guest and team inquiries in a timely fashion
- Make outbound follow-up calls to improve the Customer Satisfaction Index (CSI)
- Contact all ‘no-shows’ to reschedule any missed appointments
- Schedule prospective customers for test drive opportunities
- Provide order status updates, and appointment reminders and handle recall campaigns
- Drive yourself and the team to maintain a super work environment and get better every day
What You’ll Need:
- Full-time availability. You’ll also need to be at least 18 years old
- A valid driver’s license and acceptable driving record
- Strong communication skills with both Norm Reeves staff and guests
- Be able to work comfortably both with guests in-person and via phone calls
- A professional appearance and work ethic
- Excellent organizational and follow-up skills
- Ability to multi-task in a fast-paced environment
What We Offer:
- Free training opportunities
- Advancement opportunities
- Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
- 401k with Matching Contribution – 25% match on up to $4,000 contribution per year
- Paid Time Off and Holidays
- Medical (PPO), Dental (PPO & HMO), and complimentary Group Life Insurance
- Employee Referral Bonus Program
- Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
- Generous Company Partner Discounts on sales, service, and parts at our many locations
zlmimjqPvA
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.