You could be the one who changes everything for our 26 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

AUSTIN - Licensed BH Case Managers will travel throughout Austin, TX and surrounding areas to service pediatric members and families.

HYBRID - Work from home and travel within the assigned service delivery area(s) to conduct behavioral health assessments and coordinate services for members with child behavioral health conditions and special needs.

As a Behavioral Health Service Mgr, you will:

Perform duties related to the day-to-day operations of the Service Management functions for STAR Kids members to achieve the highest possible levels of functioning and wellness by ensuring consistent, timely access to medically necessary behavioral health services. Monitor quality of care, assist with discharge planning.

• Work with members, families, Medical Consenters, clinical staff and providers to meet the behavioral healthcare needs of each member’s condition.
• Identify STAR Kids members who may benefit from service management, conduct an assessment and develop, implement and monitor a behavioral healthcare service plan.
• Provide information to staff to facilitate development of the behavioral health care service plan.
• Update database regularly with most recent Service Management Plan of Care.
• Review information submitted by providers into the database to ensure material is appropriate and consistent with guidelines for data inclusion.
• Encourage behavioral health providers to use evidence-based practices and confirm that behavioral health providers and PCP’s are sharing information as required.
• Comply with established referral, pre-certification and authorization policies, procedures and processes by related medical management staff.
• Maintain compliance with federal and state regulations and contractual agreements.
• Coordinate service management functions with other departmental functions.
• Monitor data to address trends or potential quality improvement opportunities.
• Maintain HIPAA compliance and travel is required.

Education/Experience:

• Master's degree in relevant field (e.g. social work, counseling, psychology) OR Associates/Bachelor’s degree in Nursing specializing in psychiatric/mental health.
• 3+ years of direct behavioral health/psychiatric experience, case management, utilization management, service coordination.
• Experience in psychiatric health care settings (in-patient or out-patient), child behavioral health conditions and members with special needs.
• Working knowledge of utilization review procedures, and familiarity with mental health community resources.
• Managed care is preferred but not required.
• Bi-lingual in English and Spanish is preferred but not required.

License/Certification: Unrestricted license as a LCSW, LMFT, LPC, LMHC, PhD, PsyD, or RN in the applicable state is required. Driver’s license is required.

NOTE: A Texas Department of Family & Protective Services (DFPS) background check is required

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.