Description

• 
  Recruit, hire, train and evaluate staff through consistent monitoring of staff quality and quantity of work while maintaining an ongoing dialogue with the staff member.
• Create a supportive environment that allows staff to advance and succeed through coaching and mentoring
• Provide instructions and interpretations regarding policies, procedures, or laws governing eligibility and work performance
• Coordinate services with community partners, other state agencies, Local Area Planning networks, and other CSD partners to maintain, develop and implement programs and activities that prepare CSD customers for self-sufficiency
• Attend meetings locally and across the state with possible overnight travel with an expectation of full participation, and maintain information to share when returning to the CSO
• Establish unit workloads and quality standards
• Be CSO's point of contact when assigned by the Administrator when they are out of the building

What we're looking for:

• Demonstrated leadership skills with the ability to adapt to each staff person's learning and communication styles
• Ability to create a positive work environment that supports collaboration, transparency, trust, and accountability
• Ability to build effective working relationships with assigned subordinates, administration officials, management team, service staff, partner agencies, contract providers, and the public
• Knowledge of management principles and operating methods
• Ability to exhibit tact, courtesy, and discretion in all work situations
• Ability to multi-task and deal with constant interruptions
• Ability to make critical decisions, based on the integration of information from multiple sources that may be discrepant, in high-stress situations
• Demonstrate strong organizational skills and keen attention to detail on assignments, projects, and staff performance while meeting all assigned deadlines
• Knowledge of federal and state public assistance rules, regulations, and processes as applied in Washington State
• Ability to communicate effectively in person and in writing with management, peers, direct staff, clients, and the public
• Ability to have difficult conversations in an effort to effectively address challenging situations, while striving for mutual resolution between the parties involved

Who should apply

• Professionals with one year of experience as a Public Benefits Specialist 3 or Public Benefits Specialist 4

To be considered for this opportunity please include:

• Cover letter, no more than two pages
• Current resume
• Three professional references

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 06116

Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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