A career at Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

The Role: SOAR Benefits Coordinator

What You'll Do:

• You'll identify, assess and manage an ongoing caseload of VSH clients, working closely with internal program staff to ensure that program participants secure and maintain income and other benefits across our regions. Engage with clients directly, collaborating to develop a client-centered Income Plan guided by timelines, goal setting, and measurable outcomes.
• Work towards identified employment goals by referring clients to appropriate supportive employment agencies, acting as a liaison between clients and supportive employment agencies, supporting clients in navigating potential barriers to accessing employment services, monitoring progress and collaborating with employment service providers and case managers.
• Provide direct support to clients toward identified disability benefits goals such as obtaining appropriate medical/mental health treatment, obtaining/reviewing medical records, utilizing the national SOAR model offering one-on-one support to the client throughout the entire disability application process, developing and maintain partnerships with medical/mental health providers, Social Security Administration, and Disability Determination Services, supporting the client in accessing legal representation or directly representing the client during hearings with the Administrative Law Judge.
• Design, manage, and maintain an internal referral and reporting process.
• Attend monthly SOAR meetings and other professional development opportunities related to the SOAR initiative and educate VSH staff about the SOAR process and ways to support and refer clients.

What You'll Bring to VSH

• Advanced knowledge of mental illness, substance abuse disorders, and clinical diagnosis of symptomology specifically related to the impact of trauma
• Bachelor's degree in human services or similar required and active (through SAMSHA) SOAR certification
• Two years of experience in successfully completing disability applications using the SOAR model
• One year of experience in the field of direct services with adults with low-income, physical disabilities, behavioral health and developmental disorder, and/or history of homelessness and incarceration
• HMIS experience preferred
• A valid driver license & ability to travel within our Richmond, Charlottesville, and South Hampton Roads regions
• Basic knowledge of medical terminology necessary to interpret medical records
• Ability to directly support clients during required medical/mental health exams and/or related service provider meetings (Social Security Administration, supportive employment agencies, etc.)
• Familiarity with local supportive employment agencies and representative payee agencies preferred

What We Offer: A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

VSH conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.