Benefits - Field Service Manager - Remote Job at Symetra
Symetra has an exciting opportunity to join our team as a Benefit Operations Manager!
About the role
In this role, you will implement and oversee field support programs and workflows designed to deliver best-in-class in customer service. You will be responsible for operations in each assigned sales office and the support team for Supplemental Health Life and Disability. In addition, you will lead a team of Regional Service Specialists (RSS) and Service Support Associates (SSA).
What you will do
- Provide specific written objectives for field sales support teams in offices across the country
- Support, enhance, and monitor individual performance for each team member
- Interview, hire and train support staff in regional offices
- Ensure that proper procedures are in place for all aspects of the Supplemental Health, Life, and Disability under 500 employee service model. This includes advocating for customers on claim related issues and delivering customer related materials for the Supplemental Health, Life, and Disability programs
- Understand the overall administration of new and current customers
- Facilitate legal, customer issues and complaints to ensure they're addressed in a timely manner by the appropriate individuals on the field service team and/or other internal contacts
- Anticipate potential obstacles or trends affecting the industry and recommend solutions
- Participate in special projects and/or committees with a goal of improving processes
- Develop positive relationships with key internal and external clients (to include brokers, clients, consultants and internal constituents)
- Regularly attend customer stewardship meetings, renewal meetings, finalist presentations, etc. as part of the field sales and service team for groups with less than 500 employees
- Anticipate business needs to facilitate system and workflow improvements and development
- Forecast the impact of system interfaces with other critical areas of the company, such as Underwriting, Policy Issue, Claims, Finance, and Actuarial
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued.”
Vernell K. - Auditor
“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!”
Cindy G. - Program Manager
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $78,900 – $131,500/annual plus eligibility for annual bonus program
Your experience and skills
- High school diploma Required; College degree preferred
- Life and Health insurance license required
- 5+ years’ experience working in Group Supplemental Health, Disability and Absence Management
- 3+ years of field management/leadership experience preferred – i.e., managing account managers and other field service personnel
- Travel required and will include but is not limited to Group field offices, customer renewal meetings, finalist presentations, stewardship meetings and industry conference, and corporate office visits to build relationships with internal contacts
- Technically savvy with prior claims system experience and/or systems development preferred
- Proven management skills, including training, planning, organizing, researching, problem-solving, decision-making, and budgeting
- Excellent verbal, written communication, negotiation, and presentation skills
- Exemplary interpersonal and leadership skills
- Critical thinking and sound business instinct
- Comfortable communicating at all levels within an organization
We empower inclusion
At Symetra, we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts
here.
In a complex industry, we strive for clarity.
Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.
For more information about our careers visit
www.symetra.com/careers.
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
#LI-NW1
#LI-Remote
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.