Fluent Bilingual English/Spanish Speaking Enrollment & Matching Specialist – Hillsborough County!

(Full-time; $17.55 per hour)

At Big Brothers Big Sisters of Tampa Bay, we provide both children and mentors with the essential tools to develop lifelong, purposeful relationships. We serve more than 2,100 children in Hillsborough, Pinellas, Polk, Pasco, Citrus, Hernando, Sumter, Alachua & Marion counties.

OUR MISSION: TO CREATE AND SUPPORT-ONE-TO-ONE MENTORING RELATIONSHIPS THAT IGNITE THE POWER AND PROMISE OF YOUTH.

OUR VISION: ALL YOUTH ACHIEVE THEIR FULL POTENTIAL.

POSITION SUMMARY:

Essential to the Big Brothers Big Sisters brand, the primary functions of this position are to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing Big Brothers Big Sisters standards and practices and to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with Big Brothers Big Sisters on the part of volunteers.. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

QUALIFICATIONS

Minimum Bachelor's degree in Social Services, Human Services, or related field. Candidate must be Fluent Bilingual English/Spanish Speaking. Also, the candidate must fluently read and write in Spanish. Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics; intake or interview experience preferred. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel. Must have reliable transportation, valid driver's license, and meet state required automobile insurance minimums.

Big Brothers Big Sisters of Tampa Bay competitive compensation package includes:

Retirement Plan 401(K) options - with up to 4% match; Generous Paid Time Off (PTO) Plan; 9 Paid Holidays; 100% Employer-paid Basic Life/ADD Insurance; 100% Employer-paid Short-Term Disability; 80% Employer paid based medical plan with option for buy-up plan; 65% Employer paid based dental plan; Domestic Partner and stepchild coverage for all insurance plans; Employer paid one-hour of community/volunteer service per week; Opportunities for professional development and Opportunities for advancement.

• All benefit plans are subject to change with annual open enrollment.

Big Brothers Big Sisters of Tampa Bay, Inc provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender identity, marital status, veteran status, sexual orientation, disability, or any other characteristic protected by state, federal, or local law.

In accordance with Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.