This is an important role that partners with our major clients. We are rapidly expanding our client and builder base, and continuous process improvement will be vital to our success. This role reports directly to the Office Manager and will oversee the Accounts Receivable team, tracking and resolving outstanding payment issues, and other duties as assigned.

This full-time, in-office position offers an M-F schedule in our Monroe office.

Key Responsibilities:

• Analyze and audit job contents and costs by verifying data accuracy, printing quotes and purchase orders, and revising errors.
• Prepare and maintain records related to billing, such as invoices and other support documents.
• Contact and communicate with appropriate parties to clarify billing questions, obtain or relay account information, or answer any questions relating to the job from clients, account managers, sales, etc..
• Collaborating with clients, sales team, Customer Relations team, builders, and other team members to ensure billing information is current and accurate and resolve billing inconsistencies and errors
• Creating invoices and billing materials to be sent directly to internal and external clients
• Ensuring amounts due for jobs and services rendered are accurate in current systems
• Informing clients of any missed or upcoming payment deadlines
• Calculating and tracking various company financial statements
• Analyze and convey potential process improvements to ensure timely and accurate invoicing and support documentation to clients
• Keep track of accounts receivable and transactions

Qualifications:

• Success in developing and maintaining customer relationships
• Strong experience with Quick Books A MUST, also intermediate with excel
• Exceptional customer service skills
• Professional, enthusiastic demeanor
• Experience in a high-volume billing and invoicing role
• Extreme attention to detail and ability to work independently
• Ability to multi-task and switch between assignments as needed
• Strong analytical and research skills
• Ability to prioritize
• History of meeting and exceeding deadlines

Education and Experience Requirements:

• 2+ years of general accounting experience
• 2+ years of experience working with accounts receivable and billing
• Associate or bachelor’s degree in accounting or a related field.

PRO-TOPS is the foremost kitchen countertops fabricator in the Charlotte, NC, region. Our 6,000 sq. ft. factory in Monroe, NC, is equipped with state-of-the-art machinery that allows our crews to fabricate up to 60 countertops daily! PRO-TOPS is the only kitchen countertops fabricator in the Charlotte region with a 30,000 square feet outdoor granite yard where over 50 different colors of granite are inventoried. We work with both residential and commercial customers.