Billing Support Specialist Needed Immediately!
About Nest Collaborative
At Nest Collaborative we are changing the paradigm of breastfeeding support via telehealth. The evidence is clear — lactation telehealth is an effective way of providing comprehensive and accessible lactation support for all families. We’re building a world-class telehealth practice and we are looking for candidates who are enthusiastic and want to join us on our mission to improve maternal-child health outcomes in the United States.
We are a core value driven business. That means we hire, promote, and reward based on alignment with our core values. Our team members:
About Nest Collaborative
At Nest Collaborative we are changing the paradigm of breastfeeding support via telehealth. The evidence is clear — lactation telehealth is an effective way of providing comprehensive and accessible lactation support for all families. We’re building a world-class telehealth practice and we are looking for candidates who are enthusiastic and want to join us on our mission to improve maternal-child health outcomes in the United States.
We are a core value driven business. That means we hire, promote, and reward based on alignment with our core values. Our team members:
- Embrace Innovation — We are creative solutioneers, ever-learning, hungry to serve and ready for the future.
- Are Team-Centered — We are a collaborative culture who sees the human first in every interaction; we know and share our truths, and celebrate our successes together.
- Commit to our Standard of Excellence in everything we do — We are committed to best practices, unbiased and evidenced-based care, and we hold ourselves and our teammates accountable.
Come join our talented team!
Role Description
The Billing Support Specialist will provide billing support to the Billing Department, acting as the point of contact for patients, staff, payers and providers with questions or concerns regarding their billing transactions and payments.
Supervisory Responsibilities
None
Duties / Responsibilities
Role Description
The Billing Support Specialist will provide billing support to the Billing Department, acting as the point of contact for patients, staff, payers and providers with questions or concerns regarding their billing transactions and payments.
Supervisory Responsibilities
None
Duties / Responsibilities
- Enters patient charges, productivity, and office volumes on a daily basis.
- Communicates with new potential customers by quoting prices and providing formal proposals upon request.
- Receives and processes all invoices for payment by the end of the month while ensuring accuracy.
- Post all credit and debit adjustments to patient accounts with strict adherence to the company guidelines.
- Establish payment plans with patients within approved guidelines.
- Process refunds to insurance companies and patients in accordance with billing office protocol.
- Conducts routine audits as necessary to ensure accurate billing.
- Maintain required billing records, reports, or files.
- Provide customer service for all patients and authorized representatives regarding patient accounts in accordance with practice protocol.
- Stays current on billing, coding and payer policies.
- Adhere to all practice policies related to HIPAA, Medicare Compliance, and OSHA.
- Effectively review Clearinghouse and Payer Level Rejects and correct accordingly.
- Tracks and maintains operational statistics and accurately reports data to Finance and other appropriate entities monthly.
- Other duties as assigned,
Education and Experience Requirements
- Minimum education level of high school diploma and/or equivalent education.
- 3 years of experience in an accounting or medical office environment (required),
- Minimum of 2 years Health Care Billing industry experience,
Required Skills / Abilities
- 3 years of experience in medical billing preferred.
- ICD-10/CPT Knowledge or Certification a plus,
- Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility preferred.
- Possesses problem-solving skills, and basic computer skills, with excellent communication and interpersonal skills.
- Ability to multitask.
- Accurate accounting and write-off standards.
- Ability to create own goals to achieve positive results.
- Effectively communicates edit trends to Management.
- Proficient in Google Suite.
Other Requirements
- Work from home requirements: Computer literacy, stable high speed internet connection, quiet/private location to perform work and join team meetings.
- Proof of eligibility to work in the US.
- Must be able to work long periods of time sitting at a desk and working on a computer.
Compensation and Benefits
We believe being part of a passionate team that is actively recalibrating health + care for mothers and babies is the greatest benefit there is, but there are many other reasons why we love working at Nest Collaborative including:
We believe being part of a passionate team that is actively recalibrating health + care for mothers and babies is the greatest benefit there is, but there are many other reasons why we love working at Nest Collaborative including:
- Annual salary range: $20 to $22 per hour, based on experience
- 27 days off per year. This includes 12 holidays per year, plus 15 days of PTO per year (this increases to 20 days of PTO per year after 1st anniversary with the company)
- Paid parental (maternity) leave
- Dental, vision, and 401k plans
- Ongoing recognition and rewards program
- 100% remote working-from-home
- Flexible hours to promote work/life balance (outside of core business hours, 10am-3pm ET)
- Ability to participate in the company equity option incentive program after 1 year of tenure at Nest Collaborative
Are You Our Next Teammate?
We’d love to be in touch. Please apply online with a resume and a completed application. Each application will be reviewed with intention and care. If there’s a mutual interest, we’ll reach out to you to schedule an interview. Thanks, and we’re really looking forward to meeting you.
Commitment to Diversity, Equity, and Inclusion
We’d love to be in touch. Please apply online with a resume and a completed application. Each application will be reviewed with intention and care. If there’s a mutual interest, we’ll reach out to you to schedule an interview. Thanks, and we’re really looking forward to meeting you.
Commitment to Diversity, Equity, and Inclusion
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you.
Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you're not sure whether you meet our qualifications. We'd love to have the opportunity to consider you.
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